CARD FULFILLMENT POLICY UPDATE FOR BAMBOO CLUB MEMBER STARTING FROM JULY 1st, 2020
30th June 2020 - 16:26
Dear Valued Member,
Following the temporary card fulfilment suspension due to Covid-19 pandemic, we would like to announce that: starting from July 1st, 2020, Bamboo Club will officially restart its card fulfilment procedure for members. This policy applies to members with Gold, Diamond and First tiers (except for members from the tier-matching promotion with Grab).
– For Gold members (except for those from the tier-matching promotion with Grab), Diamond, and First that have not gotten their fulfillment since March 2020 due to the card distribution suspension because of Covid-19 will receive their membership card starting from now to July 15, 2020.
– For Gold, Diamond, and First members that got upgraded since July 1st, 2020, will receive their card fulfilment within 15 business days starting from the qualifying upgrade date.
– For Emerald and Gold (for members from the tier-matching promotion with Grab) Bamboo Club will provide the membership card for those who would like to have one, with the following fee table:
| Tier | Fulfillment | Reissuance |
| First | Complimentary | 100.000VND/ card |
| Diamond | Complimentary | 100.000VND/ card |
| Gold | Complimentary | 100.000VND/ card |
| Emerald | 50.000VND/ card | 100.000VND/ card |
| Gold (for members from the tier-matching promotion with Grab) | 50.000VND/ card | 100.000VND/ card |
Payment procedure:
Step 1: Member proceeds payments for card fulfilment or reissuance for Emerald:
Method #1: Wire transfer to Bamboo Club account with the following account information:
CONG TY CO PHAN HANG KHONG TRE VIET
0861100069666 at TMCP Quân đội – Ba Đình Branch
Transfer notes: Member’s full name – ID numbers or Membership number – Emerald Fulfilment Fee or Reissuance Fee (Gold/Diamond/First) – Bamboo Club
Method #2: Come directly to Bamboo Airways’ agent offices to complete the fee payments.
Step 2:
After the payment is completed, member can send the receipt to Bamboo Club through this email address: [email protected], attach the receipt image if it was a wire payment, Bamboo Club will verify and confirm the payment.
Member will complete the transaction through the agency will not have to go through Step 2 mentioned above.
With the 4 tiers, if Member does not require a fulfilment or reissuance, You can alternate the card by a screenshot in your membership account with Bamboo Club to accrue the points for each flight with Bamboo Airways.
Thank you for choosing Bamboo Club.
We look forward to welcoming you to more Bamboo Airways’ flights in the future.
Sincerely,
Bamboo Club – Bamboo Airways