ANNOUNCEMENT ON SUPPORT POLICY FOR COVID-19 IN DA NANG FROM JULY 26
26th July 2020 - 17:22
Responding to the new development of COVID-19 in Da Nang, Bamboo Airways respectfully presents our support policy for passengers with flights to/from Da Nang (DAD) with departure dates from July 26, to August 31, 2020 as follows:
SUPPORT POLICY FOR BOOKING VIA WEBSITE (applicable to Business, Plus, and Eco fare classes)
| Scope | Rebook/ reroute | Refund | |
| Date of ticket issuance | Flight date | ||
| ticket issued prior to 27/07/2020 | From 28/7/2020 – 15/08/2020 |
It is allowed once with free of charge and fare difference (if any) |
Free (duration until 15/08/2020) |
| From 16/8/2020 – 31/08/2020 | It is allowed once with free of charge and fare difference (if any) (At least 03 hours upon original departure time) |
» Bamboo Business: • At least 03 hours upon departure time: Free |
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» Other fare classes: • At least 03 hours upon departure time: Free • Within 03 hours and after departure time: denied |
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* New flight date: From 28/07/2020 to 24/10/2020. * 01 time with free: counted for 01 pax/01 PNR. * Date/time of departure: in the scope of this policy, date/time of departure is defined as date/time of departure of the first segment stated on ticket. * Money will be transferred to customer’s account within 90 days from the date the airline receives the customer’s request. * If customer need to redeem refund amount on services of Bamboo Airways within 90 days: relevant departments will creat credit shell account and redeem refund amount in the account on the service. |
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Please send information such as PNR, itinerary, full name, flight date for refund/ cancellation… in the refund form to email [email protected] from your registered e-mail for original booking, contact hotline 19001166 or agents/ booking office of Bamboo Airways for your assistance.
» Reference: ANNOUNCEMENT ON FLIGHT CANCELATION TO/FROM DA NANG CITY FROM JULY 28TH TO AUGUST 15TH, 2020
SUPPORT POLICY FOR BOOKINGS USING COMBO PACKAGES (coming to Da Nang):
Apply to issued tickets in combo packages including flight ticket and hotel on website:
| Scope | Rebook/ reroute | |
| Date of ticket issuance | Flight date | |
| Prior to 27/07/2020 | 28/7/2020 -15/08/2020 |
It is allowed once with free of charge and fare difference (if any) (duration until 15/08/2020) |
| 16/8/2020 – 31/08/2020 | It is allowed once with free of charge and fare difference (if any) (At least 72 hours upon departure time) | |
| Not applicable to Covid period from 02/2020 to 05/2020 | ||
For further support, please contact the hotline: 19001166 and email: [email protected]
Best regards!