According to reports from airports on June 30 and July 1, 2025, many passengers were unable to access the VNeID application due to connection issues or system maintenance, which prevented them from completing airport check-in procedures.

To ensure a smooth check-in process, Bamboo Airways advises passengers to bring the original Citizen Identification Card or other valid identification documents as required when checking in at the airport.

We kindly ask for your cooperation and understanding.