Pet Travel Services

Bamboo Airways provides pet travel services in both cabin and in hold (as checked baggage). To ensure safety for your beloved pet, please refer to the conditions below. 

Pets can be transported in the following a way: In cabin or in hold, applicable for passengers with non-stop itineraries operated by Bamboo Airways (not applicable for connecting flights). 

Service fees

Notes: 

• The price applies to the total weight of each pet and one transport crate
• The price does not include the cost of purchasing an adjacent seat for the PETC

Pet travel services

Preparation before flight 

Passengers traveling with pets should contact Bamboo Airways hotlines or official ticket offices at least 03 hours before the departure time. 

For AVIH transportation service: Transportation is only accepted when customers have transportation needs arising at the airport on flights operated by aircraft eligible for AVIH transportation. We do not pre-confirm AVIH service due to the risks of changing aircraft leading to refusal to transport AVIH at the airport.

Please click here for more information on animal types, weight limits, health requirements, and qualified kennels. 

Documents required 

Passengers must contact the appropriate quarantine office, embassy, or consulate to confirm all necessary documents such as import/export permit, quarantine certificate, health certificate, and vaccination certificate. 

Pet documents, such as vaccination certificates and other documents, must be valid and complete as required by the countries where passengers arrive. 

Bamboo Airways will not be responsible in case the pet animal is refused entry by the host country, and will not bear any related costs due to this refusal.

Travel restrictions  

Extreme weather during transportation sometimes affects your pet’s health. Therefore, pet travel service is not allowed in case of extreme heat or cold during the itinerary. 

At the airport 

Passengers must arrive at the airport early enough to complete all necessary procedures before the flight. Bamboo Airways advises passengers to arrive at least two hours before the flight. 

Preparation before flight  

Important information: Some dog breeds are sensitive to temperature, humidity, light, pressure, and noise when traveling by plane. Therefore, for the safety of your pet, Bamboo Airways does not provide travel services for the below listed dog/ cat breeds. 

Health requirements  

- Pet must be at least 10 weeks old, in good health, and friendly with humans.

- Pet should not have an unpleasant smell or cause harm to staff, other animals, or baggage. 

- Pregnant pet is not accepted.

Kennel requirements  

- Kennel must be large enough for pets to stand, sit, turn, and lie down comfortably.

- Accepted material includes plastic, wood, metal, weld metal mesh, etc. The kennel sides must be solid and ensure ventilation. Interiors must be smooth with no sharp edges or protuberances that can cause injury to pets during transportation.

- One end of the kennel must be open, covered with fixed bars to prevent pets from escaping. Kennel door must be designed on one side and securely locked for safety.

- The kennel floor must be of solid material and water-proof.

- Any wheels must be removed or folded before departure. 

- One kennel with one pet is accepted, except a maximum of two (02) birds may be kept in one suitable cage; the bird cage should be covered with a muslin curtain to reduce light.

- Dog kennel must be made of solid material, rigid plastic, metal, or strong weld metal mesh. The wood material is not accepted. The kennel door must be of metal.

- Cats as checked can be put in a wood kennel.

- Kennel must be equipped with food and water containers for pets. 

Other requirements  

- Live animal must be in a kennel that match criteria as mentioned and is prepared by passenger. Passenger has to prepare the kennel as standards mentioned above.

- Passengers booking pet travel services must bring special tools to deodorize and clean the pet’s feces and urine in the cabin. 

- Pets in cabin must stay in the kennel during the flight unless they are taken to the locked lavatory. Passengers must do the cleaning for pets. Pets are only allowed out of the lavatory after they return to the locked kennel.. 

- If flight time is over 12 hours, passengers must provide water and keep it from being overfilled.  

- Pet must be fed at least 4 to 6 hours before departure. 

- If flight time is over 12 hours, passengers need to prepare food for pets.  

- Pet is not allowed to use any kind of sedatives before departure. 

- BAV has the right to not to transport pet if it does not adapt condition for carriage. BAV shall not assume any cost in connection with this refusal.

LIST OF DOGS/CATS NOT ALLOWED ON BAMBOO AIRWAYS FLIGHTS  

Some dog breeds are sensitive to temperature, humidity, light, pressure, and noise when traveling by plane. Therefore, to protect pets from the risk, Bamboo Airways does not accept the transport of the following breeds of dogs/cats: