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Travelling with kids

1. Conditions of accompanied passenger who travels with children (INF and CHD)

1.1 General conditions of accompanied passenger who travels with children (INF and CHD)

– Be able to take care of children during the flight;

– Not simultaneously traveling with a passenger with disabilities.

– Each accompanied passenger is allowed to travel with the maximum number of Infant (INF) and children (CHD) as below:

  • Maximum 01 INF and/or 01 CHD from 02 to under 06 years of age and unlimited number of children from 06 years of age and above; or
  • Maximum 02 CHD from 02 to under 06 years of age and unlimited number of children from 06 years of age and above.
  • In case the number of children traveling with one adult exceeds the above number, it is requested to book Accompanied Cabin Crew service.

1.2 Conditions of the accompanied passenger who travels with INF

– Only one (01) infant is allowed for one (01) adult. Bamboo Airways does not accept 1 adult traveling with 2 INFs. In case the number of INF traveling with one adult exceeds the above number, it is requested to book Accompanied Cabin Crew service.

– Conditions of the accompanied passenger:

  • From 18 years old or above (at time of departure)
  • Satisfy the conditions of the escort person mentioned above.
  • To be in good physical situation and not request special services (except special meals)
  • If the escort of INF is pregnant (PREG):

    • PREG passenger can only travel with a maximum of 01 INF and/or an unlimited number of children from 6 years old and above; and
    • PREG under 28 weeks of pregnancy and not being a passenger requiring medical clearance before departure.

1.3 Conditions of the accompanied passenger who travels with CHD

– Satisfy the conditions of the escort person mentioned above.

– To be in good physical situation and not request special services (except special meals)

– If the escort of CHD is pregnant (PREG):

  • PREG passenger can only travel with a maximum of 01 CHD under 06 years old and/or an unlimited number of children from 6 years old and above; and
  • PREG under 32 weeks of pregnancy and not being a passenger requiring medical clearance before departure

1.4 Passengers travelling with children under the age of 14

– For flights within Vietnam: Passengers travelling with children under the age of 14 are not required to be a parent/guardian/authorized person and the authorization letter of a parent/guardian/authorized person will not be required.

– For international flights:

  • For children with Vietnamese nationality:

    • On flights from foreign destinations to Vietnam, accompanying passengers present valid personal documents. They are not required to be a parent/guardian/authorized person;
    • On flights from Vietnam to foreign destinations, accompanying passengers are required to be a parent/guardian/authorized person. 
  • For children with foreign nationality or statelessness

    • On flights from foreign destinations to Vietnam, passengers are required to be a parent/guardian/authorized person.
    • On flights from Vietnam to foreign destinations, accompanying passengers are not required to be a parent/ guardian/ authorized person unless there are any other regulations by destination country.

2. Infant – INF

2.1 Determine the age of infant

– Itineraries wholly operated by Bamboo Airways: A person who has not reached his/her second birthday on the date of commencement of first flight is served as infant on all segments. Requirements: the whole journey must be issued on the same ticket and the time from the date of commencement of first flight to the date of commencement of last flight is not more than 1 year.

– Itineraries consist of segments operated by Bamboo Airways and other airlines: A person who has not reached his/her second birthday on the date of commencement of each flight is served as infant/child on each segment.

2.2 Conditions of acceptance

– Accept as normal in case of INF with usual health status. In case INF has unusual health status or INF is a prematurely born child, they must be required for medical clearance before departure.

– Infants under 14 days: BAV does not accept transport of infants who are less than fourteen (14) days old except for humanitarian, medical reasons…., Bamboo Airways may consider transporting INF under 14 days old when there is a written confirmation from doctor confirming the possibility of departure of the infant and a liability agreement signed by the infant’s parent or legal guardian.

– INF are required to travel with accompanies. Bamboo Airways shall refuse carriage if INF travel alone.

– An infant may travel provided that he sits on an adult’s lap

– In case accompanied passengers need to buy extra seats: In principle, infants cannot sit on their own separate seats, so that INF cannot be offered separate seats. However, the service could be offered to passengers requiring 2 adjacent seats for more convenient.

3. Children (CHD)

A person who has reached his/her second birthday but not his/her 12th birthday on the date of commencement of the first flight. Requirements: the whole journey must be issued on the same ticket and the time from the date of commencement of first flight to the date of commencement of last flight is not more than 1 year.

4. Unaccompanied Minors – UM and Young passengers traveling alone (YPTA)

4.1 Definition

– Unaccompanied Minors – UM who are aged from 02 years to under 12 years on the date of commencement of travel of a segment (his/her flight) traveling alone on the flight or on his class of service (This passenger is not accompanied by his/her parents/guardians or authorized adult (aged 18 years or more on the date of commencement of a segment) on the same flight with the same flight number and same class of service)

– Young passengers traveling alone – YPTA are passengers who are aged from 12 years to under 18 years on the date of commencement of travel of a segment (his/her flight) traveling alone on the flight or on his class of service (This passenger is not accompanied by his/her parents/guardians or authorized adult (aged 18 years or more on the date of commencement of a segment) on the same flight with the same flight number and same class of service).

4.2 Conditions of acceptance

a) General conditions:

– If cabin crew accompanied service is required: advance booking at least 72 hours before departure of itinerary containing only domestic sectors, at least 120 hours before departure of itinerary involving international sectors.

– In case UM/YPTA does not require cabin crew accompanied service (for cases that do not require cabin crew accompanied service): UM/YPTA request must be made at least 24 hours before deparure.

– UM service is accepted on itinerary with under 06 hours connecting time

– Fee shall be charged to passengers booking the UM / YPTA and/or accompanying cabin crew service (if booked).

– In principle, UM/YPTA service must be requested at least 24 hours before STD. However, in case passengers require UM/YPTA service at the airport without having booked before, BAV Station Manager will check the conditions of acceptance, based on passenger’s status and the actual situation at departure/ arrival airports, then make the decision to accept or deny boarding.

b) Conditions of acceptance

Age Limited quantity  Travel class Accompanied cabin crew service

Conditions of acceptance

UM aged between 2 and less than 4 years Refuse carriage
UM aged between 4 and less than 6 years Maximum 3 passengers per flight Economy Class Required – Each cabin crew is allowed to accompany with maximum 01 UM.

– Scope of application of accompanied cabin crew service:

  • Domestic flights and flights to/from Asian: provide 2-ways services
  • Flights to Europe and Australia only provide one-way services from Vietnam.

UM aged between 6 and less than 12 years

Unlimited Economy Class Optional In case passenger books cabin crew accompanied service:

– Each cabin crew is allowed to accompany with maximum 01 UM.

– Scope of application of accompanied cabin crew service:

  • Domestic flights and flights to/from Asian: provide 2-ways services
  • Flights to Europe and Australia only provide one-way services from Vietnam.

YPTA aged between 12 and less than 18 years

Unlimited Both Economy Class and Business Class Optional In case passenger books cabin crew accompanied service:

– Each cabin crew is allowed to accompany with maximum 01 UM.

– Scope of application of accompanied cabin crew service:

  • Domestic flights and flights to/from Asian: provide 2-way services
  • Flights to Europe and Australia only provide one-way services from Vietnam.

4.3 Required documents

– 03 copies of the declaration of indemnity(to be kept at the booking office, Bamboo Airways representative at the airport and in the UM/YPTA travel document)

– 05 copies of the required document for unaccompanied minor: 3 copies for Ground Handling Company at 3 airports (departure, transit, arrival); 2 copies for cabin crews of 2 flights.

Health certificate(if passengers are required to medical clearance before departure)

– UM/YPTA travel documents and other documents as specified by the authorities at the relevant airports

4.4 Other notes

– When making reservation, UM/YPTA will only be accepted for travel if the parents or guardians that the child will be met on arrival or at transfer point can give assurance

– Complete the “Handling advice for unaccompanied minor” and/or “Consent form – UM” in which it is clearly stated that parents/guardians/authorized persons have signed these forms at the request receiving location.

– Advising directly to parents/guardians/authorised persons:

  • The person seeing off the UM/YPTA at departure station and UM/YPTA must be present at departure station at least 2 hours before departure.
  • The person seeing off the UM/YPTA at departure station must complete all procedures for UM/YPTA before departure and wait until the plane takes off.
  • The person meeting UM/YPTA on arrival must be present at destination station at least 30 minutes before departure.
  • The person seeing off the UM/YPTA meeting UM/YPTA on arrival must show all necessary identity documents to certify the information as appeared in the “Handling advice for unaccompanied minor”.
  • If passenger’s declaration (on medical status, escorts, etc.) is not true, passenger shall be refused for carriage. Bamboo Airways shall not be responsible for any unexpected cost arisen from the refusal of carriage.

For any inquiry, please contact:

Hotline19001166 and Email: [email protected].