Policy for the Covid-19 pandemic period in 2021 – For group only

17th February 2021 - 11:42

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For your safety, Bamboo Airways applies a variety of hygiene and disinfection measures to meet the most stringent standards, and offers the best support plan to you.

>> According to the Civil Aviation Administration’s requirement, passengers are required to do health declaration before flights following Ministry of Health’s guidelines. Kindly fill your information at http://tokhaiyte.vn

Please refer to the following update:

1. SCOPE / APPLICATION 

Applicable to domestic groups with the first departure time on ticket from March 1st, 2021 to March 28th, 2021 making change, refund, cancel and pay cancellation / refund fees from February 18th, 2021 to February 28th, 2021 or until further notice.

2. REBOOK, REROUTE 

a. Condition and deadline for request.

– For groups that have deposited or fully paid, input name: free re-name, fare difference if any, request at least 72 hours in advance from the first departure time on the ticket.

– Modify once only, the 2nd time shall be reviewed for approval upon factual circumtance.

– Permit to refund fare difference if new fare is lower than the original one.

Form of change: directly rebook /reroute or refund the original group to Credit Shell account for booking the new one.

b. New effective flight time

From February 18th, 2021 to October 30th, 2021 or upon flight schedule at the time of request.

3. RE-NAME

Free of charge.

4. REFUND

– Request at least 72 hours before the first departure time on a ticket.

– A fee of 200,000VND/pax/segment, permit to refund all passengers.

– The fee is exclusive of VAT

5. REFUND THE DEPOSIT

Permit to refund the deposit of a group (free of deposit penalty).

6. NOTE

The amount of deposit refund, ticket refund shall be transferred to the Credit Shell account for paying the next groups with the first departure time on ticket before December 31st, 2021.

For more details, please contact agents, ticket office of Bamboo Airways or Call Center: 1900 1166 – Email: [email protected].