23rd July 2020 - 9:34

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Dear Valued Member,

From July 25, 2020 to October 24, 2020, Bamboo Airways launches this exclusive privilege for Bamboo Club’s members: When member purchases 01 Business class flight ticket, upgrading 01 other passenger on the same flight to Business class will be complimentary.

I. Eligibility: Bamboo Club’s Gold, Diamond, First members.


II. Promotion details:

1. Privileges offered for the nominated passenger:

  • The accompanied/nominated passenger that gets upgraded to Business class will be entitled to all the benefits of flying Business, details are as follows:
  • Priority tag attached on luggage
  • Priority check-in at Business/Priority counters.
  • Priority boarding
  • Priority entrance for VIP and at security, immigration gates (varied at different airport).
  • Complimentary VIP/First Lounge access at Noi Bai International Airport (applied for flights departure from Hanoi)
  • Business class meal (if available) will be served accordingly to the fare class upgrade, in case of meal is no longer available, meal will be provided accordingly to the original fare classes purchased.
  • The accompanied passenger will be prioritized for class upgrade depends on the earliness of the request and the tier of the original Business class ticket owner.
  • As for Bamboo Club point accrual for the nominated passenger: points will be accrued according to the original ticket fare purchased.

2. Procedure to follow:

  • Member to contact Bamboo Club hotline at: 0984 418068 – at least 04 hours prior to departure time, request a complimentary upgrade to Business for one other passenger on the same flight by: providing the following information:
  • Itinerary of the member that purchases the Business flight
  • Membership number + Tier
  • Itinerary of the accompanied passenger.
  • Time to request to upgrade to Business for the accompanied passenger: 4 hours (=240 minutes) before departure time.
  • Member who purchases the Business ticket must provide Bamboo Club membership card to agent for verification and upgrade when checking in at the counter.
  • Policy only applies to flights that have a Business cabin and when Business seats are still available.

3. Contacts:

Please contact the following contacts for further information and support on the promotion:

Hotline: 0984 418068

Email: [email protected]

Note: Promotion policy and conditions are subject to change, we will update and notify members further once the policy changes.

If you have not signed up to be a Bamboo Club member yet, please kindly register your membership HERE to receive various member exclusive benefits.