BAMBOO AIRWAYS RESPONDS TO THE FEEDBACK OF PASSENGERS ON AIRPORT TRANSPORTATION SERVICES
26th August 2020 - 10:00
Recently, Bamboo Airways has received complaints about passengers being disturbed by airport transportation companies, some of them even pretending to be the Customer Service Department of the airline calling to advise customers to book airport transportation services
Immediately after receiving the first feedback from passengers, Bamboo Airways recognized the gravity of the issue and conducted a comprehensive examination of relevant internal processes.
Next, on August 12, 2020, Bamboo Airways officially sent an official dispatch to the Department of Cyber Security and Hi-tech Crime Prevention (Ministry of Public Security) requesting an investigation into the matter of external parties using unauthorized customer information of the airline for airport transfers.
Also in this dispatch, Bamboo Airways requested the Department to take specific measures to promptly prevent the aforementioned acts to protect customers and Bamboo Airways.
The airline continues to coordinate with the Department of Cyber Security and Hi-tech Crime Prevention for this problem to be thoroughly resolved.
Once again, Bamboo Airways sincerely apologizes to Passengers who were unduly bothered by the above external transportation services.