Domestic routes
Domestic fare conditions – Applicable for tickets purchased from Jan 4, 2022 here!
 |
Economy Saver Max | Economy Saver | Economy Smart | Economy Flex |
| Cabin baggage | 7 kg | 7 kg | 7 kg | 7 kg |
| Checked baggage | Pay | 20 kg | 20 kg | 20 kg |
| Meal | ** | |||
| Rebook/ Reroute (At least 03h before original scheduled ticketed flight time) |
Unpermitted | A fee of 270,000 VND/ pax/ segment + difference (if any) |
A fee of 270,000 VND/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Rebook/ Reroute (On 03h/ after original scheduled ticketed flight time) |
Unpermitted | Unpermitted | A fee of 550,000 VND/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Name change (At least 03h before first ticketed flight time) |
Unpermitted | A fee of 350,000 VND/ pax/ segment | A fee of 350,000 VND/ pax/ segment | A fee of 350,000 VND/ pax/ segment |
| Refund (At least 03h before original scheduled ticketed flight time) |
Unpermitted | Unpermitted | A fee of 350,000 VND/ pax/ segment | A fee of 350,000 VND/ pax/ segment |
| Refund (On 03h/ after original scheduled ticketed flight time) |
Unpermitted | Unpermitted | A fee of 550,000 VND/ pax/ segment | A fee of 350,000 VND/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|||
| Infant (under 2 years of age at the time of travel) |
100,000 VND/ pax/ segment |
|||
| Goshow* (Change flight at the airport) | Unpermitted
(Free application period 05/01/2023 – 02/07/2023) |
Permitted
(Free application period 05/01/2023 – 02/07/2023) |
Permitted
(Free application period 05/01/2023 – 02/07/2023) |
Permitted/ Free (applies to booking classes Y, W, S, B, H )
(Free application period 05/01/2023 – 02/07/2023) |
| Cabin Upgrade | Pay | Pay | Pay | Pay |
| Seat selection | Pay | Pay | Pay | Free |
| Business lounge |
Pay | Pay | Pay | Pay |
| Priority check-in |
Pay | Pay | Pay | Pay |
| Bamboo Club point factor |
Unpermitted | 0.25 | 0.5 | 1.00 |
|
Refund/cancellation/rebook/reroute is allowed after flight date: do not exceed 365 days after flight date For refund tickets: + In case of an upgrade ticket from a class that is not refunded to the class: when refunding tickets, the fare prior to redemption will not be refunded + Convenience fee payment (VND 50,000 / person / segment): no refund is applied + Additional services shall be non-refundable. + Rebook/ reroute/ re-name fee shall be non-refundable. For rebooked/ rerouted tickets: + Total price for your un-used trip shall be re-calculated by the booking system. + The new fare class should be equivalent to or higher than the original one. Go show rules:: + Only within 45 minutes before take-off time. + Only applicable for flights with frequency of 02 flights a day or more. + Only apply go-show for flights on the same day of departure. Exceptions: flights scheduled to depart before 3 a.m. the next day are allowed to go-show to earlier flights of the previous day. The above prices, fees are exclusive of VAT and fee
|
||||
|
Premium Smart | Premium Flex |
| Cabin baggage | 7 kg | 7 kg |
| Checked baggage | 30 kg | 30 kg |
| Meal | ** | |
| Rebook/ Reroute (At least 03h before original scheduled ticketed flight time) |
A fee of 270,000 VND/ pax/ segment + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 03h before original scheduled ticketed flight time and after ticketed flight time) |
A fee of 270,000 VND/ pax/ segment + difference (if any) | Free + difference (if any) |
| Name change (At least 03h before first ticketed flight time) |
A fee of 350,000 VND/ pax/ segment | |
| Refund (At least 03h before original scheduled ticketed flight time) |
A fee of 350,000 VND/ pax/ segment | |
| Refund (Within 03h before original scheduled ticketed flight time and after scheduled ticketed flight time) |
A fee of 350,000 VND/ pax/ segment | A fee of 350,000 VND/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
100,000 VND/ pax/ segment |
|
| Goshow | permitted | permitted |
| Cabin Upgrade | Free | Free |
| Seat selection | Pay | Free |
| Business lounge |
Pay | Pay |
| Priority check-in |
Free | Free |
| Bamboo Club point factor |
1.25 | 1.50 |
|
Lunar New Year period 2023: January 5, 2023 – February 7, 2023 Refund/cancellation/rebook/reroute is allowed after flight date: do not exceed 365 days after flight date For refund tickets: + In case of an upgrade ticket from a class that is not refunded to the class: when refunding tickets, the fare prior to redemption will not be refunded + Convenience fee payment (VND 50,000 / person / segment): no refund is applied + Additional services shall be non-refundable. + Rebook/ reroute/ re-name fee shall be non-refundable. For rebooked/ rerouted tickets: + Total price for your un-used trip shall be re-calculated by the booking system. + The new fare class should be equivalent to or higher than the original one. The above prices, fees are exclusive of VAT and fee *Go-show rules: + Only within 45 minutes before take-off time. + Only applicable for flights with frequency of 02 flights a day or more. + Only apply go-show for flights on the same day of departure. Exceptions: flights scheduled to depart before 3 a.m. the next day are allowed to go-show to earlier flights of the previous day. The above prices, fees are exclusive of VAT and fee
|
||
|
Business Smart | Business Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage | 40 kg | 40 kg |
| Meal | ** | |
| Rebook/ Reroute (At least 03h before original scheduled ticketed flight time) |
Free + difference (if any) |
Free + difference (if any) |
| Rebook/ Reroute (Within 03h before original scheduled ticketed flight time and after ticketed flight time) |
A fee of 270,000 VND/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Name change (At least 03h before first ticketed flight time) |
A fee of 350,000 VND/ pax/ segment | |
| Refund (At least 03h before original scheduled ticketed flight time) |
A fee of 350,000 VND/ pax/ segment | |
| Refund (Within 03h before original scheduled ticketed flight time and after scheduled ticketed flight time) |
A fee of 350,000 VND/ pax/ segment | A fee of 350,000 VND/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
100,000 VND/ pax/ segment |
|
| Goshow | permitted | permitted |
| Seat selection | Free | Free |
| Business lounge |
Free | Free |
| Priority check-in |
Free | Free |
| Bamboo Club point factor |
1.75 | 2.00 |
|
Refund/cancellation/rebook/reroute is allowed after flight date: do not exceed 365 days after flight date For refund tickets: + In case of an upgrade ticket from a class that is not refunded to the class: when refunding tickets, the fare prior to redemption will not be refunded + Convenience fee payment (VND 50,000 / person / segment): no refund is applied + Additional services shall be non-refundable. + Rebook/ reroute/ re-name fee shall be non-refundable. For rebooked/ rerouted tickets: + Total price for your un-used trip shall be re-calculated by the booking system. + The new fare class should be equivalent to or higher than the original one. The above prices, fees are exclusive of VAT and fee |
||
(**) Depending on the actual flight time (from take-off time to landing time), the airline has the following regulations:
• Actual flight time ≤ 02 hours: water only
• Actual flight time > 02 hours: Serve normal snacks with economy class (Economy), serve hot snack with Business class.
• Flight between Hanoi and Ho Chi Minh City serves cold normal all time frames. For Business class only:
– From 5:30 am – before 08:00 am: serving breakfast,
– From 11:00 am – before 01:30 pm: serving lunch,
– From 5:30 pm – before 8:00 pm: serving dinner.
– Hot snacks for the remaining time frames.
» For flights from/ to Con Dao (VCS)
| Fare class | Carry-on baggage | Checked baggage |
| Bamboo Business (Business Smart, Business Flex) | 7 kg | 25 kg |
| Bamboo Economy (Economy Smart, Economy Flex) | 7 kg | 15 kg |
| * Pre-paid baggage and extra baggage purchased at the airport are NOT applicable. | ||