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Check-in at the airport

For a great travel with Bamboo Airways, please refer to the following procedures for your check-in at the airport.

Guide for your check-in at the airport

STEP 1 STEP 2STEP 3STEP 4STEP 5

At check-in counter

At the airport, please follow the electronic board displaying flight information at the terminal for your check-in counter. Upon arrival at the counter, ground service staff shall check your PNR/ ticket number and your travel documents. Check-in baggage will be placed on the conveyor belt for weighing and transported separately.

Receive boarding pass

Upon completion of check-in procedures, ground service staff shall return your documents and boarding pass stating boarding gate.

At security area

Upon receiving boarding pass, please go to the security area. Then, you shall be required to take off your belongings such as watch, shoes, bag, belt… then put them into a tray and go through screening machine.

At boarding gate

Passengers are advised to be present at boarding gate around 30 to 40 minutes before departure time.

Upon waiting for boarding, passengers with Business cabin tickets or Voucher for Business lounge entrance are welcomed to use our First Lounge.

At least 15 minutes before departure time, if you are not at the designated boarding gate, Bamboo Airways shall mark you as no-show and proceed accordingly to our regulations.

Boarding

After boarding the plane, please go to the right seat number stated on the ticket. Don’t forget to put your suitcase, backpack or belongings in the overhead luggage compartment then close the door and sit down, fasten your seat belt and wait for the plane to take off.

Note:

  • Upon schedule change, opening and closing time of check-in counter shall be adjusted accordingly to new departure time.
  • The opening and closing time of check-in counters is based on the authorities’ and each airline’s regulations.
  • Passengers are advised to arrange sufficient time for check-in, security, customs and enter/exit procedures.
  • Bamboo Airways shall refuse carriage if you are at check-in counter after the check-in counter for that flight has closed.
  • Bamboo Airways shall not be responsible for travel documents and other legal procedures related to the your failure to be at boarding gate at the designated time.

Check-in time at the airport

Time of check-in opening and closing
  

Check-in method

 Time of  flight opening

Time of  flight closing before scheduled departure time 
Domestic flight International flight
Kiosk check-in Within 24 hours – 60 minutes – 60 minutes
Check-in via mobile device Within 24 hours – 60 minutes – 60 minutes
Online check-in Within 24 hours – 60 minutes – 60 minutes

Time of counter opening, closing and boarding gate closing at the airport

The check-in time at the airport differs between domestic and international flights operated by Bamboo Airways as follows:

Time of counter opening 

(before scheduled departure time)

 Time of counter closing

(before scheduled departure time)

 Note
Domestic flights – 02 hours – 40 minutes

Time of closing counter for Business class and First member of Bamboo Club: 

35 minutes before scheduled departure time
International flights departing from Vietnam – 03 hours – 50 minutes
Suvarnabhumi Bangkok Airport (BKK) – Thailand – 03 hours – 60 minutes
Singapore Changi Airport (SIN) – Singapore – 03 hours – 50 minutes
Taiwan Taoyuan Airport (TPE) – Taiwan – 03 hours – 50 minutes
Incheon Airport (ICN) – Korea – 03 hours – 50 minutes
Narita Airport (NRT) – Japan – 03 hours – 50 minutes
Melbourne Airport (MEL) – Australia – 03 hours – 50 minutes
Kingsford Smith Sydney Airport (SYD) – Australia – 03 hours – 50 minutes
London Gatwick Airport (LGW) – United Kingdom – 04 hours – 60 minutes
Frankfurt Airport (FRA) – Germany – 04 hours – 60 minutes

Boarding gate will close 15 minutes before the departure time. Please mind that passengers showing late for boarding could be subject to offload.

For international airports

No Station Terminal Area Counters Open Close
1 ICN 1 J 5

(J30~J35)

 -3h -50 mins
2 NRT 2 A 5 -3h -50 mins
3 TPE 1 1 4 -3h -50 mins
4 BKK 1 Q 5 -3h -60 mins
5 SIN 4 1 4 -3h -50 mins
6 MEL 2 Not fixed 8 -3h -50 mins
7 SYD 1 F or D 9 -3h -50 mins
8 LGW South Terminal J 8 

(27 to 34)

 -4h -60 mins
9 FRA 2 E 6 -4h -60 mins

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Check-in options

Kiosk check-in
Check-in at the airport