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Fare classes

I. Fare rules apply to Vietnam domestic flights

Bamboo EconomyBamboo PremiumBamboo Business

Economy Saver Max Economy Saver Economy Smart Economy Flex
Cabin baggage 7 kg 7 kg 7 kg 7 kg
Checked baggage Pay 20 kg 20 kg 20 kg
Meal Included
Rebook/ Reroute
(At least 03h before original scheduled ticketed flight time)
Unpermitted A fee of 270,000 VND/ pax/ segment + difference
(if any)

A fee of 270,000 VND/ pax/ segment + difference
(if any)
Free + difference (if any) / Except for Lunar New Year: a fee of 270,000 VND/ pax/ segment + difference
(if any)
Rebook/ Reroute
(On 03h/ after original scheduled ticketed flight time)
Unpermitted Unpermitted A fee of 550,000 VND/ pax/ segment + difference
(if any)
Free + difference (if any) / Except for Lunar New Year: a fee of 270,000 VND/ pax/ segment + difference
(if any) 
Name change
(At least 03h before first ticketed flight time)
Unpermitted A fee of 350,000 VND/ pax/ segment A fee of 350,000 VND/ pax/ segment A fee of 350,000 VND/ pax/ segment
Refund
(At least 03h before original scheduled ticketed flight time)
Unpermitted Unpermitted A fee of 350,000 VND/ pax/ segment A fee of 350,000 VND/ pax/ segment
Refund
(On 03h/ after original scheduled ticketed flight time)
Unpermitted Unpermitted A fee of 550,000 VND/ pax/ segment A fee of 350,000 VND/ pax/ segment; Except for Lunar New Year: a fee of 550,000 VND/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
100,000 VND/ pax/ segment
Goshow Unpermitted permitted permitted permitted
Cabin Upgrade Pay Pay Pay Pay
Seat selection Pay Pay Pay Free
Business lounge
Pay Pay Pay Pay
Priority check-in
Pay Pay Pay Pay
Bamboo Club point factor
Unpermitted 0.25 0.5 1.00

The Lunar New Year period in 2022: from January 17, 2022 to February 16, 2022

Refund/cancellation/rebook/reroute is allowed after flight date: do not exceed 365 days after flight date

For refund tickets:

+ In case of an upgrade ticket from a class that is not refunded to the class: when refunding tickets, the fare prior to redemption will not be refunded

+ Convenience fee payment (VND 50,000 / person / segment): no refund is applied

+ Additional services shall be non-refundable.

        + Rebook/ reroute/ re-name fee shall be non-refundable.

       For rebooked/ rerouted tickets:

        + Total price for your un-used trip shall be re-calculated by the booking system.

        + The new fare class should be equivalent to or higher than the original one.

The above prices, fees are exclusive of VAT and fee

Premium Smart  Premium Flex
Cabin baggage 7 kg 7 kg
Checked baggage 30 kg 30 kg
Meal Included
Rebook/ Reroute
(At least 03h before original scheduled ticketed flight time)
A fee of 270,000 VND/ pax/ segment + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 03h before original scheduled ticketed flight time and after ticketed flight time)
A fee of 270,000 VND/ pax/ segment + difference (if any) Free + difference (if any) / Except for Lunar New Year: a fee of 270,000 VND/ pax/ segment + difference
(if any)
Name change
(At least 03h before first ticketed flight time)
A fee of 350,000 VND/ pax/ segment
Refund
(At least 03h before original scheduled ticketed flight time)
A fee of 350,000 VND/ pax/ segment
Refund
(Within 03h before original scheduled ticketed flight time and after scheduled ticketed flight time)
A fee of 350,000 VND/ pax/ segment; Except for Lunar New Year: a fee of 550,000 VND/ pax/ segment A fee of 350,000 VND/ pax/ segment; Except for Lunar New Year: a fee of 550,000 VND/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
100,000 VND/ pax/ segment
Goshow permitted permitted
Cabin Upgrade Free Free
Seat selection Pay Free
Business lounge
Pay Pay
Priority check-in
Free Free
Bamboo Club point factor
1.25 1.50

The Lunar New Year period in 2022: from January 17, 2022 to February 16, 2022

Refund/cancellation/rebook/reroute is allowed after flight date: do not exceed 365 days after flight date

For refund tickets:

+ In case of an upgrade ticket from a class that is not refunded to the class: when refunding tickets, the fare prior to redemption will not be refunded

+ Convenience fee payment (VND 50,000 / person / segment): no refund is applied

+ Additional services shall be non-refundable.

        + Rebook/ reroute/ re-name fee shall be non-refundable.

       For rebooked/ rerouted tickets:

        + Total price for your un-used trip shall be re-calculated by the booking system.

        + The new fare class should be equivalent to or higher than the original one.

The above prices, fees are exclusive of VAT and fee

Business Smart  Business Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage 40 kg 40 kg
Meal Included
Rebook/ Reroute
(At least 03h before original scheduled ticketed flight time)
Free + difference
(if any)
Free + difference
(if any)
Rebook/ Reroute
(Within 03h before original scheduled ticketed flight time and after ticketed flight time)
A fee of 270,000 VND/ pax/ segment + difference
(if any)
Free + difference (if any) / Except for Lunar New Year: a fee of 270,000 VND/ pax/ segment + difference (if any)
Name change
(At least 03h before first ticketed flight time)
A fee of 350,000 VND/ pax/ segment
Refund
(At least 03h before original scheduled ticketed flight time)
A fee of 350,000 VND/ pax/ segment
Refund
(Within 03h before original scheduled ticketed flight time and after scheduled ticketed flight time)
A fee of 350,000 VND/ pax/ segment; Except for Lunar New Year: a fee of 550,000 VND/ pax/ segment A fee of 350,000 VND/ pax/ segment; Except for Lunar New Year: a fee of 550,000 VND/ pax/ segment 
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
100,000 VND/ pax/ segment
Goshow permitted permitted
Seat selection Free Free
Business lounge
Free Free
Priority check-in
Free Free
Bamboo Club point factor
1.75 2.00

The Lunar New Year period in 2022: from January 17, 2022 to February 16, 2022

Refund/cancellation/rebook/reroute is allowed after flight date: do not exceed 365 days after flight date

For refund tickets:

+ In case of an upgrade ticket from a class that is not refunded to the class: when refunding tickets, the fare prior to redemption will not be refunded

+ Convenience fee payment (VND 50,000 / person / segment): no refund is applied

+ Additional services shall be non-refundable.

        + Rebook/ reroute/ re-name fee shall be non-refundable.

       For rebooked/ rerouted tickets:

        + Total price for your un-used trip shall be re-calculated by the booking system.

        + The new fare class should be equivalent to or higher than the original one.

The above prices, fees are exclusive of VAT and fee

» For flights from/ to Con Dao (VCS)

Fare class Carry-on baggage Checked baggage
Bamboo Business (Business Smart, Business Flex) 7 kg 25 kg
Bamboo Economy (Economy Smart, Economy Flex) 7 kg 15 kg
* Pre-paid baggage and extra baggage purchased at the airport are NOT applicable.

I. Fare rules apply to international flights

1. Fare rules apply to international flights

Fare rule applied to departure from Vietnam to Australia and Europe

For ticket issued/re-issued/name changed/refunded on/after June 10th, 2022

Bamboo EconomyBamboo PremiumBamboo Business

Economy Saver
Economy Smart
Economy Flex
Cabin baggage 7 kg 7 kg 7 kg
Checked baggage
(Adult/ Child)
45 kg 45 kg 45 kg
Checked baggage
(Infant)
10 kg 10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
100 USD/pax/ segment + difference (if any)
50 USD/pax/ segment + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
200 USD/pax/ segment + difference (if any) 140 USD/pax/ segment + difference (if any) 50 USD/pax/ segment + difference (if any)
Name change
(At least 05h before original ticketed flight time)
100 USD/pax/ segment 70 USD/pax/ segment 50 USD/pax/ segment
Refund
(At least 05h before original ticketed flight time)
100 USD/pax/ segment 70 USD/pax/ segment 50 USD/pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
250 USD/pax/ segment 140 USD/pax/ segment 100 USD/pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Pay Free
Business lounge Pay Pay Pay
Priority check-in Pay Pay Pay
Bamboo Club point factor 0.25 0.50 1.00

Premium Smart Premium Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
50 kg 50 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 5h before original ticketed flight time)
Free + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
50 USD/ pax/ segment + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
50 USD/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
100 USD/ pax/ segment 50 USD/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Free Free
Business lounge Free Free
Priority check-in Free Free
Bamboo Club point factor 1.25 1.50

Business Smart Business Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
65 kg 65 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 5h before original ticketed flight time)
Free + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
50 USD/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
50 USD/ pax/ segment Free
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Free Free
Business lounge Free Free
Priority check-in Free Free
Bamboo Club point factor 1.75 2.00

Fare rule applied to departure from Vietnam to North East of Asia

For ticket issued/re-issued/name changed/refunded on/after June 10th, 2022

Bamboo EconomyBamboo PremiumBamboo Business

Economy Saver Max
Economy Saver
Economy Smart
Economy Flex
Cabin baggage 7 kg 7 kg 7 kg 7 kg
Checked baggage
(Adult/ Child)
20 kg 30 kg 30 kg 30 kg
Checked baggage
(Infant)
10 kg 10 kg 10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Unpermitted/ Except for route from Viet Nam to Korea 40USD 40 USD/ pax/ segment + difference (if any)
15 USD/ pax/ segment + difference (if any) Free + difference (if any) 
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Unpermitted/ Except for route from Viet Nam to Korea 70USD 70 USD/ pax/ segment + difference (if any) 30 USD/ pax/ segment + difference (if any) Free + difference (if any) 
Name change
(At least 05h before original ticketed flight time)
Unpermitted 50 USD/ pax/ segment 20 USD/ pax/ segment 20 USD/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
Unpermitted/ Except for route from Viet Nam to Korea 50USD 50 USD/ pax/ segment 20 USD/ pax/ segment 20 USD/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
Unpermitted/ Except for route from Viet Nam to Korea 80USD 80 USD/ pax/ segment 50 USD/ pax/ segment 20 USD/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Pay Pay Free
Business lounge Pay Pay Pay Pay
Priority check-in Pay Pay Pay Pay
Bamboo Club point factor Unpermitted 0.25 0.50 1.00

Premium Smart Premium Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
40 kg 40 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
20 USD/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
20 USD/ pax/ segment 20 USD/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
20 USD/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Free
Business lounge Pay Pay
Priority check-in Free Free
Bamboo Club point factor 1.25 1.50

Business Smart Business Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
50 kg 50 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
20 USD/ pax/ segment + difference (if any) Free
Refund
(At least 05h before original ticketed flight time)
20 USD/ pax/ segment + difference (if any) Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
20 USD/ pax/ segment + difference (if any) Free
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Free Free
Business lounge Free Free
Priority check-in Free Free
Bamboo Club point factor 1.75 2.00

Fare rule applied to departure from Vietnam to South East of Asia

For ticket issued/re-issued/name changed/refunded on/after June 10th, 2022

Bamboo EconomyBamboo PremiumBamboo Business

Economy Saver Max
Economy Saver
Economy Smart
Economy Flex
Cabin baggage 7 kg 7 kg 7 kg 7 kg
Checked baggage
(Adult/ Child)
Unpermitted 20 kg 20 kg 20 kg
Checked baggage
(Infant)
Unpermitted 10 kg 10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Unpermitted 30 USD/ pax/ segment + difference (if any)
15 USD/ pax/ segment + difference (if any) Free + difference (if any) 
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Unpermitted 60 USD/ pax/ segment + difference (if any) 30 USD/ pax/ segment + difference (if any) Free + difference (if any) 
Name change
(At least 05h before original ticketed flight time)
Unpermitted 40 USD/ pax/ segment 20 USD/ pax/ segment 20 USD/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
Unpermitted 40 USD/ pax/ segment 20 USD/ pax/ segment 20 USD/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
Unpermitted 70 USD/ pax/ segment 50 USD/ pax/ segment 20 USD/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Pay Pay Free
Business lounge Pay Pay Pay Pay
Priority check-in Pay Pay Pay Pay
Bamboo Club point factor Unpermitted 0.25 0.50 1.00

Premium Smart Premium Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
30 kg 30 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
20 USD/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
20 USD/ pax/ segment 20 USD/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
20 USD/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Free
Business lounge Pay Pay
Priority check-in Free Free
Bamboo Club point factor 1.25 1.50

Business Smart Business Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
40 kg 40 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
20 USD/ pax/ segment + difference (if any) Free
Refund
(At least 05h before original ticketed flight time)
20 USD/ pax/ segment + difference (if any) Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
20 USD/ pax/ segment + difference (if any) Free
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Free Free
Business lounge Free Free
Priority check-in Free Free
Bamboo Club point factor 1.75 2.00

Fare rule applied to departure from SINGAPORE/ BANGKOK to Viet Nam

For ticket issued/re-issued/name changed/refunded on/after June 10th, 2022

Bamboo EconomyBamboo PremiumBamboo Business

Economy Saver Max
Economy Saver
Economy Smart
Economy Flex
Cabin baggage 7 kg 7 kg 7 kg 7 kg
Checked baggage
(Adult/ Child)
Unpermitted 20 kg 20 kg 20 kg
Checked baggage
(Infant)
Unpermitted 10 kg 10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Unpermitted 35 SGD/900 THB/ pax/ segment + difference (if any)
30 SGD/700 THB/ pax/ segment + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Unpermitted 55 SGD/1,450 THB/ pax/ segment + difference (if any) 50 SGD/1,250 THB/ pax/ segment + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
Unpermitted 70 SGD/1,700 THB/ pax/ segment 50 SGD/1,250 THB/ pax/ segment 30 SGD/700 THB/ pax/ segment 
Refund
(At least 05h before original ticketed flight time)
Unpermitted 70 SGD/1,700 THB/ pax/ segment 50 SGD/1,250 THB/ pax/ segment 30 SGD/700 THB/ pax/ segment 
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
Unpermitted 125 SGD/2,700 THB/ pax/ segment 115 SGD/2,850 THB/ pax/ segment 30 SGD/700 THB/ pax/ segment 
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Pay Pay Free
Business lounge Pay Pay Pay Pay
Priority check-in Pay Pay Pay Pay
Bamboo Club point factor Unpermitted 0.25 0.50 1.00

Premium Smart Premium Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
30 kg 30 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
30 SGD/700 THB/ pax/ segment Free
Refund
(At least 05h before original ticketed flight time)
30 SGD/700 THB/ pax/ segment Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
30 SGD/700 THB/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Free
Business lounge Pay Pay
Priority check-in Free Free
Bamboo Club point factor 1.25 1.50

Business Smart Business Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
40 kg 40 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
30 SGD/700 THB/ pax/ segment Free
Refund
(At least 05h before original ticketed flight time)
30 SGD/700 THB/ pax/ segment Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
30 SGD/700 THB/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Free
Business lounge Pay Pay
Priority check-in Free Free
Bamboo Club point factor 1.25 1.50

Fare rule applied to departure from Europe (except for the United Kingdom) to Viet Nam

For ticket issued/re-issued/name changed/refunded on/after June 10th, 2022

Bamboo EconomyBamboo PremiumBamboo Business

Economy Saver
Economy Smart
Economy Flex
Cabin baggage 7 kg 7 kg 7 kg
Checked baggage
(Adult/ Child)
45 kg 45 kg 45 kg
Checked baggage
(Infant)
10 kg 10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
150 EUR/ pax/ segment + difference
(if any)

100 EUR/ pax/ segment + difference
(if any)
Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
200 EUR/ pax/ segment + difference
(if any)
150 EUR/ pax/ segment + difference
(if any)
50 EUR/ pax/ segment + difference
(if any) 
Name change
(At least 05h before original ticketed flight time)
200 EUR/ pax/ segment 150 EUR/ pax/ segment 50 EUR/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
200 EUR/ pax/ segment 150 EUR/ pax/ segment 50 EUR/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
250 EUR/ pax/ segment 200 EUR/ pax/ segment 100 EUR/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Pay Free
Business lounge Pay Pay Pay
Priority check-in Pay Pay Pay
Bamboo Club point factor 0.25 0.50 1.00

Premium Smart Premium Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
50 kg 50 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
50 EUR/ pax/ segment + difference
(if any)
Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
50 EUR/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
100 EUR/ pax/ segment 80 EUR/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Free Free
Business lounge Free Free
Priority check-in Free Free
Bamboo Club point factor 1.25 1.50

Business Smart Business Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
65 kg 65 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
50 EUR/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
80 EUR/ pax/ segment Free
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Free Free
Business lounge Free Free
Priority check-in Free Free
Bamboo Club point factor 1.75 2.00

Fare rule applied to departure from the United Kingdom to Viet Nam

For ticket issued/re-issued/name changed/refunded on/after June 10th, 2022

Bamboo EconomyBamboo PremiumBamboo Business

Economy Saver
Economy Smart
Economy Flex
Cabin baggage 7 kg 7 kg 7 kg
Checked baggage
(Adult/ Child)
45 kg 45 kg 45 kg
Checked baggage
(Infant)
10 kg 10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
150 GBP/ pax/ segment + difference
(if any)

100 GBP/ pax/ segment + difference
(if any)
Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
200 GBP/ pax/ segment + difference
(if any)
150 GBP/ pax/ segment + difference
(if any)
50 GBP/ pax/ segment + difference
(if any)  
Name change
(At least 05h before original ticketed flight time)
200 GBP/ pax/ segment 150 GBP/ pax/ segment 50 GBP/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
200 GBP/ pax/ segment 150 GBP/ pax/ segment 50 GBP/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
250 GBP/ pax/ segment 200 GBP/ pax/ segment 100 GBP/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Pay Free
Business lounge Pay Pay Pay
Priority check-in Pay Pay Pay
Bamboo Club point factor 0.25 0.50 1.00

Premium Smart Premium Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
50 kg 50 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
50 GBP/ pax/ segment + difference
(if any)
Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
50 GBP/ pax/ segment 
Refund
(At least 05h before original ticketed flight time)
Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
100 GBP/ pax/ segment 80 GBP/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Free Free
Business lounge Free Free
Priority check-in Free Free
Bamboo Club point factor 1.25 1.50

Business Smart Business Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
65 kg 65 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
50 GBP/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
Trả phí 80 GBP/ người/ chặng Free
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Free Free
Business lounge Free Free
Priority check-in Free Free
Bamboo Club point factor 1.75 2.00

Fare rule applied to departure from Australia to Viet Nam

For ticket issued/re-issued/name changed/refunded on/after June 10th, 2022

Bamboo EconomyBamboo PremiumBamboo Business

Economy Saver
Economy Smart
Economy Flex
Cabin baggage 7 kg 7 kg 7 kg
Checked baggage
(Adult/ Child)
45 kg 45 kg 45 kg
Checked baggage
(Infant)
10 kg 10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
100 AUD/ pax/ segment + difference
(if any)

50 AUD/ pax/ segment + difference
(if any)
Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
200 AUD/ pax/ segment + difference
(if any)
140 AUD/ pax/ segment + difference
(if any)
50 AUD/ pax/ segment + difference
(if any) 
Name change
(At least 05h before original ticketed flight time)
100 AUD/ pax/ segment 70 AUD/ pax/ segment 50 AUD/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
100 AUD/ pax/ segment 70 AUD/ pax/ segment 50 AUD/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
250 AUD/ pax/ segment 140 AUD/ pax/ segment 100 AUD/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Pay Free
Business lounge Pay Pay Pay
Priority check-in Pay Pay Pay
Bamboo Club point factor 0.25 0.50 1.00

Premium Smart Premium Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
50 kg 50 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
50 AUD/ pax/ segment + difference
(if any)
Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
50 AUD/ pax/ segment 
Refund
(At least 05h before original ticketed flight time)
Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
100 AUD/pax/ segment 50 AUD/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Free Free
Business lounge Free Free
Priority check-in Free Free
Bamboo Club point factor 1.25 1.50

Business Smart Business Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
65 kg 65 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
50 AUD/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
50 AUD/ pax/ segment Free
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Free Free
Business lounge Free Free
Priority check-in Free Free
Bamboo Club point factor 1.75 2.00

Fare rule applied to departure from Taiwan to Vietnam

For ticket issued/re-issued/name changed/refunded on/after June 10th, 2022

Bamboo EconomyBamboo PremiumBamboo Business

Economy Saver Max
Economy Saver
Economy Smart
Economy Flex
Cabin baggage 7 kg 7 kg 7 kg 7 kg
Checked baggage
(Adult/ Child)
20 kg 30 kg 30 kg 30 kg
Checked baggage
(Infant)
10 kg 10 kg 10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Unpermitted A fee of TWD 600/ pax/ segment + difference (if any) A fee of TWD 600/ pax/ segment + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Unpermitted A fee of TWD 900/ pax/ segment + difference (if any) A fee of TWD 900/ pax/ segment + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
Unpermitted A fee of  TWD 1000/ pax/ segment A fee of TWD 800/ pax/ segment  A fee of TWD 800/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
Unpermitted A fee of  TWD 1000/ pax/ segment A fee of TWD 800/ pax/ segment  A fee of TWD 800/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
Unpermitted Unpermitted A fee of  TWD 1000/ pax/ segment A fee of  TWD 1000/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Pay Pay Free
Business lounge Pay Pay Pay Pay
Priority check-in Pay Pay Pay Pay
Bamboo Club point factor Unpermitted 0.25 0.50 1.00

Premium Smart Premium Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
40 kg 40 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any) Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
A fee of TWD 800/ pax/ segment 
Refund
(At least 05h before original ticketed flight time)
A fee of TWD 800/ pax/ segment 
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
A fee of TWD 1000/ pax/ segment 
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Free
Business lounge Pay Pay
Priority check-in Free Free
Bamboo Club point factor 1.25 1.50

Business Smart Business Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
50 kg 50 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference (if any)
Name change
(At least 05h before original ticketed flight time)
A fee of TWD 800/ pax/ segment 
Refund
(At least 05h before original ticketed flight time)
A fee of TWD 800/ pax/ segment  Free
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
A fee of TWD 1000/ pax/ segment  Free
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Free Free
Business lounge Free Free
Priority check-in Free Free
Bamboo Club point factor 1.75 2.00

Fare rule applied to departure from Korea to Vietnam

For ticket issued/re-issued/name changed/refunded on/after June 10th, 2022

Bamboo EconomyBamboo PremiumBamboo Business

Economy Saver Max
Economy Saver
Economy Smart
Economy Flex
Cabin baggage 7 kg 7 kg 7 kg 7 kg
Checked baggage
(Adult/ Child)
20 kg 30 kg 30 kg 30 kg
Checked baggage
(Infant)
10 kg 10 kg 10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
A fee of KRW 90,000/ pax/ segment + difference
(if any)
A fee of KRW 50,000/ pax/ segment + difference
(if any)
A fee of KRW 20,000/ pax/ segment + difference
(if any)
Free + difference
(if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
A fee of KRW 90,000/ pax/ segment + difference
(if any)
A fee of KRW 70,000/ pax/ segment + difference
(if any)
A fee of KRW 50,000/ pax/ segment + difference
(if any)
Free + difference
(if any)
Name change
(At least 05h before original ticketed flight time)
A fee of KRW 90,000/ pax/ segment A fee of KRW 60,000/ pax/ segment A fee of KRW 30,000/ pax/ segment A fee of KRW 30,000/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
A fee of KRW 90,000/ pax/ segment A fee of KRW 60,000/ pax/ segment A fee of KRW 30,000/ pax/ segment A fee of KRW 30,000/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
A fee of KRW 90,000/ pax/ segment A fee of KRW 80,000/ pax/ segment A fee of KRW 60,000/ pax/ segment A fee of KRW 30,000/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Pay Pay Free
Business lounge Pay Pay Pay Pay
Priority check-in Pay Pay Pay Pay
Bamboo Club point factor Unpermitted 0.25 0.50 1.00

Premium Smart Premium Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
40 kg 40 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference
(if any)
Free + difference
(if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference
(if any)
Free + difference
(if any)
Name change
(At least 05h before original ticketed flight time)
A fee of KRW 30,000/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
A fee of KRW 30,000/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
A fee of KRW 30,000/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Free
Business lounge Pay Pay
Priority check-in Free Free
Bamboo Club point factor 1.25 1.50

Business Smart Business Flex
Cabin baggage 2 x 7 kg 2 x 7 kg
Checked baggage
(Adult/ Child)
50 kg 50 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference
(if any)
Free + difference
(if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference
(if any)
Name change
(At least 05h before original ticketed flight time)
A fee of KRW 30,000/ pax/ segment Free + difference
(if any)
Refund
(At least 05h before original ticketed flight time)
A fee of KRW 30,000/ pax/ segment Free + difference
(if any)
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
A fee of KRW 30,000/ pax/ segment Free + difference
(if any)
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Free Free
Business lounge Free Free
Priority check-in Free Free
Bamboo Club point factor 1.75 2.00

Fare rule applied to departure from Japan to Vietnam

For ticket issued/re-issued/name changed/refunded on/after June 10th, 2022

Bamboo EconomyBamboo PremiumBamboo Business

Economy Saver Max
Economy Saver
Economy Smart
Economy Flex
Cabin baggage 7 kg 7 kg 7 kg 7 kg
Checked baggage
(Adult/ Child)
20 kg 30 kg 30 kg 30 kg
Checked baggage
(Infant)
10 kg 10 kg 10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Unpermitted A fee of JPY 20,000/ pax/ segment + difference
(if any)

A fee of JPY 10,000/ pax/ segment + difference
(if any)
Free + difference
(if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Unpermitted A fee of JPY 30,000/ pax/ segment + difference
(if any)
A fee of JPY 20,000/ pax/ segment + difference
(if any)
Free + difference
(if any)
Name change
(At least 05h before original ticketed flight time)
Unpermitted A fee of JPY 25,000/ người/ chặng A fee of JPY 15,000/ pax/ segment A fee of JPY 15,000/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
Unpermitted A fee of JPY 25,000/ người/ chặng A fee of JPY 15,000/ pax/ segment A fee of JPY 15,000/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
Unpermitted A fee of JPY 35,000/ người/ chặng A fee of JPY 25,000/ người/ chặng A fee of JPY 15,000/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Pay Pay Free
Business lounge Pay Pay Pay Pay
Priority check-in Pay Pay Pay Pay
Bamboo Club point factor Unpermitted 0.25 0.50 1.00

Premium Smart Premium Flex
Cabin baggage 14 kg 14 kg
Checked baggage
(Adult/ Child)
40 kg 40 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any) Free + difference
(if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference
(if any)
Name change
(At least 05h before original ticketed flight time)
A fee of JPY 15,000/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
A fee of JPY 15,000/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
A fee of JPY 15,000/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Free
Business lounge Pay Pay
Priority check-in Free Free
Bamboo Club point factor 1.25 1.50

Business Smart Business Flex
Cabin baggage 14 kg 14 kg
Checked baggage
(Adult/ Child)
50 kg 50 kg
Checked baggage
(Infant)
10 kg 10 kg
Meal Included
Rebook/ Reroute
(At least 05h before original ticketed flight time)
Free + difference (if any) Free + difference
(if any)
Rebook/ Reroute
(Within 05h prior to each ticketed flight and after each ticketed flight)
Free + difference (if any) Free + difference
(if any)
Name change
(At least 05h before original ticketed flight time)
A fee of JPY 15,000/ pax/ segment
Refund
(At least 05h before original ticketed flight time)
A fee of JPY 15,000/ pax/ segment
Refund
(Within 05h prior to each ticketed flight and after each ticketed flight)
A fee of JPY 15,000/ pax/ segment
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel)
10% of adult base fare
Seat selection Pay Free
Business lounge Pay Pay
Priority check-in Free Free
Bamboo Club point factor 1.25 1.50

2.REFUND/CANCELLATION/REBOOK/REROUTE RULES

a. Fare’s taxes, fees, surcharges refund rules

Type Base Fare Admin Surcharge Convenient service charge Airport tax Service fee Payment Fee at Bamboo Office/Cancel charging from 5/5/2022 Ancillary Refund/ Cancelation fee and change fee Fuel surcharge
Voluntary refund X X X X X

Voluntary refund: The original non-refundable base fare will not be refunded in any case at anytime

Note:

✔ Refundable

X non-refundable

b. Refund/Cancellation or Rebook/Reroute rules

– Repricing the whole itinerary in case of Refund/Cancellation;

– And/or repricing the unused itinerary in case of Rebook/Reroute;

– Only allow to rebook/reroute to equal or higher fare class only;

– Passenger have to pay change fee and fare difference (if any).