If points have not been accrued to your Bamboo Club account after your flight, you can claim your points:
|Bamboo Airways flights are valid within 12 months.||Save a copy of your ticket, e-ticket, original copy of boarding pass, etc. until you are notified via registered email that points have been credited to your account.||The time of claiming is within at least 7 days after flying.|
|Points are accumulated according to equivalent class of ticket and service||Members kindly provide Bamboo Club representative with your membership number|
Required documents for claiming points:
• Boarding pass: Original or copy.
• Flight ticket: E-ticket number or reservation code.
Point Claiming Channels:
• Hanoi ticket office: Member provide required documents to staff.
• Email: Members can either send a soft copy of the required documents to Bamboo Club via email: firstname.lastname@example.org
• Bamboo Club office: Member send a hard copy of required documents to the following address: – 20th Floor Bamboo Airways Tower, 265 Cau Giay street, Dich Vong ward, Cau Giay district, Ha Noi, Viet Nam.