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If points have not been accrued to your Bamboo Club account after your flight, you can claim your points:

Bamboo Airways flights are valid within 12 months.   Save a copy of your ticket, e-ticket, original copy of boarding pass, etc. until you are notified via registered email that points have been credited to your account. The time of claiming is within at least 7 days after flying.
Points are accumulated according to equivalent  class of ticket and service Members kindly provide Bamboo Club representative with your membership number

* Note:

Required documents for claiming points:

Boarding pass: Original or copy.
Flight ticket: E-ticket number or reservation code.

Point Claiming Channels:

Hanoi ticket office: Member provide required documents to staff.
Email: Members can either send a soft copy of the required documents to Bamboo Club via email:
Bamboo Club office: Member send a hard copy of required documents to the following address: – 20th Floor Bamboo Airways Tower, 265 Cau Giay street, Dich Vong ward, Cau Giay district, Ha Noi, Viet Nam.