The refund of tickets may or may not be applicable depending on each case (voluntary and involuntary cancellations) and the purchased ticket class. Additionally, different refund fees will apply for each ticket class. For detailed information, please refer to the Fare Rules and Refund Rules.

If you have any requests of online booking (website/mobile app), please use the email registered in the booking to send email to our Customer Service Department at email address (view details at Refund ticket instructions) or contact the hotline +8419001166 for Bamboo Airways Customer Care to check and provide guidance

Do you need support on other topics?

To get support, you can contact Bamboo Airways through the following channels:

If you don't need assistance but would like to provide feedback and suggestions so that we can improve, please send us your feedback.