Payment error

For any inquiries, kindly use the registered email when booking and send your request to the email address 19001166@bambooairways, or contact the hotline +8419001166 for Bamboo Airways Customer Care to check and provide guidance.

While we investigate any payment errors, if you have not received your booking confirmation, we recommend rebooking a new ticket to avoid potential price increases. Please book the ticket and choose the "pay later" option. Do not make an additional payment until you receive the result of the first transaction.

Do you need support on other topics?

To get support, you can contact Bamboo Airways through the following channels:

If you don't need assistance but would like to provide feedback and suggestions so that we can improve, please send us your feedback.