In order to claim missing points, please kindly send a copy of your actual or electronic ticket/boarding pass or receipt (when using services from non-airline partners of Bamboo Airways) to Bamboo Club at firstname.lastname@example.org, or bring them to the nearest Bamboo Airways office to update missing points to your account.
We regret to inform you that you cannot transfer Bamboo Club points to other frequent flyer programs of other airlines, even if they are a part of the Sky Team Alliance.
According to the program’s regulations, each member can only register for one Bamboo Club account.
Members are advised to quickly contact Bamboo Club and provide your Identity card/passport. We will inform you of your account number after the account owner verification process.
You can log into your Bamboo Club account at club.bambooairways.com/home or contact Bamboo Club program to change your profile information.
Kindly update your account as soon as possible to receive your membership card and be up to date with the latest information from the program.
You need to provide your email address to:
– Receive your Bamboo Club account number, points notifications, confirmation or responding emails from us once you have successfully enrolled in the Bamboo Club program.
– Receive the latest promotions from Bamboo Club.
You can register to become a member at club.bambooairways.com.
You can also contact our ticket agencies, customer service hotline at 19001166 to register.
We regret to inform you that qualifying points are only for members flying Bamboo Airways.
If you lost your Bamboo Club membership card or did not receive it due to a change of address without notice, please kindly contact Bamboo Club for further instructions.
Please update your profile if there is any change in your address.
Members will be granted an equivalent Bamboo Club
membership and will be able to accumulate points according to your purchased tickets. Please see the table here for your reference.