• The Amadeus Altéa Suite has revolutionized customers’ experience with Bamboo Airways, offering a more seamless and personalized journey, with diversified ancillaries.  

•  In celebration of the complete system transition, Bamboo Airways is offering a special offer of 15% discount on all Bamboo Airways ticket fares.  

On September 27, 2023, Bamboo Airways completed the upgrade of its passenger service system provided by leading travel technology provider, Amadeus.  

To celebrate the significant milestone, Bamboo Airways has launched the "Innovation for New Experiences" promotion, with a 15% discount using promo code BAMBOO15D for domestic flights, and BAMBOO15I for international flights, applicable on the official website and mobile app; and a 15% direct discount on base fare, applicable in agents' channels distributed via GDS, from October 9, 2023, to October 15, 2023 (*). 

With service touch points powered by the Amadeus suite of travel technology, the passenger experience of Bamboo Airways' will be smoother, faster, and more convenient, especially with connecting international flights. The technology upgrade includes digital platforms such as the Bamboo Airways website, Bamboo Club loyalty portal, Bamboo Airways Mobile Application, etc.; Customer care hubs such as ticket offices, Bamboo Airways First Lounges, airport check-in counters, etc. 

Mr. Pierre Thach Hoang, Deputy Chief Commercial Officer of Bamboo Airways, said: "Our strengthening partnership with Amadeus makes way for a bright future through a new PSS that empowers our People to constantly improve our customer service, envisioning international standards in the new development phase. We hope the modernized core system will bring an array of satisfying and exciting experiences to our network of partners, agents, and passengers domestically and abroad." 

Mr. Javier Laforgue, Executive Vice President, Travel Unit & Managing Director, Asia Pacific, Amadeus said, “We are honored to officially welcome Bamboo Airways to the Amadeus family. Having built a close working relationship with Bamboo Airways, we are thrilled to begin a new chapter with the carrier. We believe our advanced technology now enables Bamboo Airways to pave its way towards being one of the leading airlines in Asia by delivering a best-in-class travel experience for its passengers.”  

The new passenger service system transition is the next outstanding milestone in Bamboo Airways' digital transformation process, and this is also the single most significant technology initiative in the 5-year operation of the Carrier.   

*T&Cs apply