Responding to the new development of COVID-19, Bamboo Airways respectfully presents our support policy for passengers with domestic flights as follows:
From 08/08/2020 to 31/8/2020, all passengers will be supported to rename with a very economical fee: Only 150,000 VND /pax/segment for Bamboo Eco class and 100,000 VND / pax/segment for Bamboo Plus class instead of the fee of 495,000 VND / pax/segment of normal policy.
In addition, all passengers booking Bamboo Eco tickets and PURCHASING EXTRA BAGGAGE for the period from 08/08/2020 to 31/10/2020 will get the “AMAZING” discount of only 2,000 VND / 15kg of checked baggage (VAT included). The extra baggage increments of 25kg, 30kg, 35kg, 40kg for Bamboo Eco are adjusted to decrease up to 132,000 VND.
| Applicable scope |
Domestic flights |
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For those who booked via website/ bought Combo |
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| Effective timeline |
Request for refund/ cancellation from 00:00 on 08/08/2020 – 31/08/2020 period |
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| Rebook, Reroute | Conditions and timeline |
» For cancelled Flights from/to Da Nang starting from 08/08/2020 to the end of 15/08/2020: Free of change fee, request at least on 15/08/2020. For other flights: » Request at least 6 hours prior to original departure time stated on ticket: free, fare difference or surcharge if any. » Request within 6 hours and after flight date: apply to normal conditions of fare classes. » You can change your flight through website at the tab “my bookings“. |
| New flight date |
From 08/08/2020 to 27/03/2021 |
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| Name change |
» Bamboo Eco: a fee of 150,000 VND/pax/segment » Bamboo Plus: a fee of 100,000VND/pax/segment » Bamboo Business: Free » Other fare classes: apply to normal conditions » Request at least 03 hours prior to original departure time stated on ticket (the fee does not include VAT) |
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| Refund |
» For cancelled Flights from/to Da Nang starting from 08/08/2020 to the end of 15/08/2020: Free of refund fee, request at least on 15/08/2020. » For Flights from/to Da Nang with original departure time of the first segment stated on ticket from 16/08/2020 to 31/08/2020: Free of refund fee, request at least 72 hours for combo (flight ticket + hotel) and 03 hours for the other tickets prior to original departure time stated on ticket. » For other flights: apply to normal conditions of fare classes. |
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» Money will be transferred to customer’s account within 90 days from the date the airline receives the customer’s request; |
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| Applicable scope/ timeline | Applicable to the fare class of Bamboo Eco on Vietnam domestic flights and prepaid baggage from 00:00 on 08/08/2020 to 31/10/2020. |
| Fare class | Bamboo Eco |
| Conditions | Select prepaid baggage with a weight of 15 kg at only 2,000 VND (includes VAT) of the step “Extras” in the process of booking Bamboo Eco;
The baggage increments of 25kg, 30kg, 35kg, 40kg for the fare class of Bamboo Eco are adjusted to decrease up to 132,000 VND |
| Sale channel | All channels |
| Note | * Prepaid at least 03 hours prior to departure time. |
» Fee of prepaid baggage:
| Fare class | Baggage allowance | Extra prepaid baggage | The maximum weight of prepaid baggage (includes baggage allowance) | |||||||
| 5kg | 10kg | 15kg | 20kg | 25kg | 30kg | 35kg | 40kg | |||
| Bamboo Eco | x | x | x | 2,000 | x | 110,000 | 154,000 | 176,000 | 220,000 | 40kg |
| Bamboo Plus | 20kg | 66,000 | 110,000 | 154,000 | 176,000 | x | x | x | x | 40kg |
| Bamboo Business | 30kg | 66,000 | 110,000 | x | x | x | x | x | x | 40kg |
* Note: The policy is subject to change upon practice from the airline.
For further support, please contact the hotline: 19001166 and email: [email protected]
Best regards!