SUPPORT POLICY IN COVID-19 PERIOD

Responding to the new development of COVID-19, Bamboo Airways respectfully presents our support policy for passengers with domestic flights as follows:

From 08/08/2020 to 31/8/2020, all passengers will be supported to rename with a very economical fee: Only 150,000 VND /pax/segment for Bamboo Eco class and 100,000 VND / pax/segment for Bamboo Plus class instead of the fee of 495,000 VND / pax/segment of normal policy.

In addition, all passengers booking Bamboo Eco tickets and PURCHASING EXTRA BAGGAGE for the period from 08/08/2020 to 31/10/2020 will get theAMAZINGdiscount of only 2,000 VND / 15kg of checked baggage (VAT included). The extra baggage increments of 25kg, 30kg, 35kg, 40kg for Bamboo Eco are adjusted to decrease up to 132,000 VND.

 

Applicable scope

Domestic flights 

For those who booked via website/ bought Combo

Effective timeline

Request for refund/ cancellation from 00:00 on 08/08/2020 – 31/08/2020 period

Rebook, Reroute Conditions and timeline

» For cancelled Flights from/to Da Nang starting from 08/08/2020 to the end of 15/08/2020: Free of change fee,  request at least on 15/08/2020. 

For other flights:

» Request at least 6 hours prior to original departure time stated on ticket: free, fare difference or surcharge if any.

» Request within 6 hours and after flight date: apply to normal conditions of fare classes. 

» You can change your flight through website at the tab “my bookings“.

New flight date

From 08/08/2020 to 27/03/2021

Name change

» Bamboo Eco: a fee of 150,000 VND/pax/segment

» Bamboo Plus: a fee of 100,000VND/pax/segment

» Bamboo Business: Free

» Other fare classes: apply to normal conditions

» Request at least 03 hours prior to original departure time stated on ticket (the fee does not include VAT)

Refund 

» For cancelled Flights from/to Da Nang starting from 08/08/2020 to the end of 15/08/2020: Free of refund fee,  request at least on 15/08/2020. 

» For Flights from/to Da Nang with original departure time of the first segment stated on ticket from 16/08/2020 to 31/08/2020: Free of refund fee, request at least 72 hours for combo (flight ticket + hotel) and 03 hours for the other tickets prior to original departure time stated on ticket.

» For other flights: apply to normal conditions of fare classes. 

» Money will be transferred to customer’s account within 90 days from the date the airline receives the customer’s request;
» If customer need to redeem refund amount on services of Bamboo Airways within 90 days: relevant departments will creat credit shell account and redeem refund amount in the account on the service.

 

POLICY OF BAGGAGE FOR THE FARE CLASS OF BAMBOO ECO

Applicable scope/ timeline Applicable to the fare class of Bamboo Eco on Vietnam domestic flights and prepaid baggage from 00:00 on 08/08/2020 to 31/10/2020.
Fare class Bamboo Eco
Conditions Select prepaid baggage with a weight of 15 kg at only 2,000 VND (includes VAT) of the step “Extras” in the process of booking Bamboo Eco;

The baggage increments of 25kg, 30kg, 35kg, 40kg for the fare class of Bamboo Eco are adjusted to decrease up to 132,000 VND

Sale channel All channels
Note * Prepaid at least 03 hours prior to departure time.

» Fee of prepaid baggage: 

Fare class Baggage allowance Extra prepaid baggage The maximum weight of prepaid baggage (includes baggage allowance)
5kg 10kg 15kg 20kg 25kg 30kg 35kg 40kg
Bamboo Eco x x x 2,000 x 110,000 154,000 176,000 220,000 40kg
Bamboo Plus 20kg 66,000 110,000 154,000 176,000 x x x x 40kg
Bamboo Business 30kg 66,000 110,000 x x x x x x 40kg

* Note: The policy is subject to change upon practice from the airline.

For further support, please contact the hotline: 19001166 and email: [email protected]

 

Best regards!