Instruction to join “Seat Upgrade Bidding”
Please ensure that your Bamboo Airways Economy-ticket has been issued and you have not taken any flight segment (in any of our current Economy fare classes, including Economy Saver Max, Economy Saver, Economy Smart and Economy Flex).
You could check your PNR’s eligibility for Seat Upgrade by the 2 ways as below:
- Upgrade Purchase Invitation:
If your Booking (PNR) is eligible (refer PNR eligibility for Seat Upgrade), Bamboo Airways will send you an invitation to bid via the email registered when you made your orginal booking. The deadline to receive the invitation will be 7/5/3 days* prior to the scheduled departure of each flight segment.
*This deadline is subject to change, but will be valid until 26 hours prior to the departure of your flight.
- Upgrade eligibility check via the link:
– At the homepage of Bamboo Airways official website, you will find the tab “Seat Upgrade Bid”:
or “Seat Upgrade bid” in Quicklinks:
– You then will be redirected to the upgrade eligibility page. Enter the PNR (Passenger Name Record) and the Last name you used when making the original reservation.
Check upgrade eligibility now:
If your PNR is eligible for a Seat Upgrade bidding, you will be redirected to the bidding page.
– Click on the link in the email you received to be redirected to the Seat Upgrade bidding page and select the bid amount by moving the slider (click and drag left or right) to indicate how much you are most willing to pay. The higher your bid amount is, the higher chance of being successfully upgraded you have.
– Click the “Add to cart” button to finalize the bid amount.
– Within 7 days prior to the departure of your flight, you will have another option to be upgraded without having to wait for the bidding result. Instead of selecting the bid amount, you can choose “Upgrade now”.
– After clicking “Add to Cart”, click “Checkout” button to continue with your bid.
– For Upgrade Submission: Enter your credit card details, then click “Place offer” button to submit your bid. You will only be charged if your offer is accepted. Bamboo Airways will send you a notification email if your bid is successful.
– For Upgrade Now option: Enter your credit card details, then click “Pay” button to be upgraded immediatedly. As soon as your payment is completed, Bamboo Airways will send you a notification email to announce your successful upgrade.
Bidding submission and acceptance timeline of Seat Upgrade
– An email invitation to join Seat Upgrade will be sent to you at the earliest 07 days prior to the departure of your flight, provided that your booking is eligible for bidding.
– The bidding window closes 26 hours prior to the departure of each eligible flight. Please note that a bid must be submitted/ changed before this time.
– An upgrade will be accepted at latest 24 hours prior to the scheduled departure of each flight segment. Bamboo Airways will send you a notification email if your bid is successful/unsuccessful.
Make a bid now to upgrade your flight experience!
Welcome aboard The Airline of Hospitality!