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For your flexibility and convenience, you are allowed to change flight hour, date, itinerary as well as to refund and to cancel your booking under conditions as follows:

Bamboo Eco Bamboo Plus Bamboo Business
Cabin baggage 7 kg 7 kg 2 x 7 kg
Checked baggage With fee 20 kg

Complimentary

30 kg

Complimentary

Seat assignment With fee With fee Complimentary
Flight / Date

Change

340,000 VND +
Fare difference / segment
(*)
Name change Not applicable 450,000 VND / segment
Refund Not applicable 300,000 VND / segment;
450,000 VND / segment (in high season)
Payment Pay now Pay now

Pay later

Pay now

Pay later

Vietnamese passenger
(from 60 years of age at the time of travel)
Not applicable 85% of adult base fare Not applicable
Child
(from 2 years to under 12 years of age)
75% of adult base fare
Infant
(under 2 years of age at the time of travel) 
100,000 VND per infant
(Infant must be sat on an accompanied adult’s lap and is not permitted for a separate seat in the cabin.)
– VIP lounge,
– Priority check in,
– Priority boarding pass,
– Priority baggage pick-up at arrival.
Not applicable Complimentary
Time of any change 3 hours before the 1st commencing flight departure time Within 6 months since the ticketed time
The above prices are exclusive of VAT and fee

1) Rebook / re-route

Bamboo Airways’ policy for flight date and itinerary change varies from fare classes:

Bamboo Business

  • Free of charge + fare difference if any upon your request before 3 hours from departure time.
  • A fee of 250,000 VND (excluded VAT) + fare difference if any upon your request within 3 hours after commencing flight departure time.

Bamboo Plus / Bamboo Eco

  • Flight time, date, and itinerary charge: fee is charged at 340,000 VND / pax / segment (excluded VAT)
  • If a new flight fare is higher than the original one, fare difference shall be charged.

2) Name change

Name change is applicable to Bamboo Business and Bamboo Plus with a fee of 450,000 VND / pax / segment (excluded VAT), not to Bamboo Eco.

3) Upgrade fare 

For your flexibility and convenience, Bamboo Airways allows to upgrade Bamboo Eco to Bamboo Plus or Bamboo Business with ease. 

Upgrade from Bamboo Business to Bamboo First  Upgrade from Bamboo Plus to Bamboo Business/ Bamboo First Upgrade from Bamboo Eco to Bamboo Plus/ Bamboo Business/ Bamboo First
Upgrade economy class to Bamboo Business/ Bamboo First

A fee of 340,000 VND excluded VAT/pax/segment + fare difference (available Bamboo First seat)

Apply to new fare conditions

A fee of 340,000 VND excluded VAT/pax/segment + fare difference (available higher class seat)

Apply to new fare conditions, without refund for initial booking.

A fee of 340,000 VND excluded VAT/pax/segment + fare difference (available higher class seat)

Apply to new fare conditions, without refund for initial booking.

* Note:

• Minimum time to upgrade fare at least 3 hours before schedule departure time.

• Upgrade fee : 340,000 VND/pax/ segment excluded VAT.

Enjoy premium services: priority line, priority check-in, VIP lounge, priority seat selection, private area…

4) Late check-in cases

If you present at the airport upon the time of closed check-in counter up-to 30 minutes after the flight is taken off, you can travel on the next flight (available seat) within 48 hours from the previous flight with a penalty of 250,000 VND / pax / segment (excluded VAT) for Bamboo Business; 500,000 VND / pax / segment (excluded VAT) for Bamboo Plus.

5) Conditions for refund and cancellation

For some reason you cannot fly with Bamboo Airways as expectation and require to refund ? Please contact directly where you booked (representative offices, booking agents, Bamboo Airways booking offices).

Refund is applicable for Bamboo Business only, not for Bamboo Plus and Bamboo Eco.

In order to refund or to cancel your booking, you should fill the refund form the booking information such as reservation code, flight itinerary, full name, flight date… and send email to 19001166@bambooairways.com from your registered email during booking process or contact the nearest Bamboo Airways branches, ticket offices for assistance with a fee of 450,000 VND / pax / segment (excluded VAT).

Fare conditions here