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Special Baggage - Bamboo Airways

Special baggage

Special baggage items including sports equipment, strollers and other items can be carried on Bamboo Airways’ flights. Our instructions below are provided to help you prepare for the upcoming amazing journey. 

OVERSIZED ITEMS & BICYCLE

Bamboo Airways provides a service for transporting oversized luggage and bicycles as checked baggage.

Oversized item is any item of total weight of up to 32kg and overall dimensions of up to 203cm/80in. Oversized items include: sports equipment such as golf club, skiing equipment, skateboards, bicycles, etc. 

Bicycles allowed to be carried as checked baggage include: common bicycles and sport bicycles. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. 

Booking Service

Passengers who need to transport oversized baggage or bicycles, please contact Bamboo Airways’ ticket offices and book the service at least 03 hours before flight departure time. 

Packaging

Bulky baggage must be packed carefully and neatly, ensuring there are no sharp corners that affect the aircraft and other baggage. 

Bicycles must be packed in a neat box or bin, without sharp corners and ensuring the following conditions: 

  • Tires are deflated before packaging. 
  • Disassemble and pack bulky parts such as pedals, saddles, lights, mirrors,… 
  • The handlebar of bicycle is rotated into the length of the bike.

Baggage Policy

  Classification Before 03 hours of departure At the check-in counter at the airport (Accepted only if it meets the transport conditions/capacity of the Airline) Note
Bicycle Up to 32kg and total dimensions up to 203cm/80in

- Purchase at the Ticket Office/Customer Care Hotline/Official Agent of Bamboo Airways

Economy Flex class and above: Included in the free baggage allowance, if exceeding the free baggage allowance, passengers need to buy additional prepaid baggage for the excess weight or pay a fee of 600,000VND/01 piece 32kg

Other Economy classes: a fee of 600,000VND/01 piece 32kg will be charged

Economy Flex class and above: Included in the free baggage allowance, if exceeding the free baggage allowance, excess baggage fee will be charged at the airport for the excess weight or a fee of 780,000VND/01 piece 32kg

Other Economy classes: a fee of 780,000VND/01 piece 32kg will be charged

 

- Bicycle > 32kg and/or > 203 cm: Not accepted

- Passengers can still check in additional standard baggage if the purchased baggage package still has remaining weight after checking in the bicycle

 

Oversized items with a total 03 dimensions > 203 cm or/and 01 dimension > 150 cm or/and weighing > 32 kg/501b are denied carriage as checked baggage. These baggages will be transported as cargo. 

ITEM OCCUPYING A PASSENGER SEAT

Bamboo Airways provides the service of transporting baggage occupying seats in the cabin. Usually, the baggage is fragile, damaged; High-value baggage, musical instruments, antique paintings or vases, money-printing molds, etc., which are not suitable for transport in the cargo basement of an aircraft, will be purchased by passengers with one or some seats in the same cabin of service. 

Procedure 

Passengers need to book the service in the cabin should contact Bamboo Airways’ ticket offices to book the service at least 24 hours before flight departure time. 

Packing 

Baggage must be packed carefully to ensure that there is no sharp edge that could damage or tear the seat cover, damage the aircraft interior, and possibly endanger other passengers sitting around. 

Weight 

Baggage weight must not exceed 75 kg per seat and the 3-dimensional baggage must not exceed the specified limit (40 cm x 50 cm x 160 cm) per seat. 

Procedures at the airport 

Passengers are kindly requested to arrive at the airport early for pre-flight procedures. Bamboo Airways encourages passengers to be at the airport at least 2 hours before flight departure time and 30 minutes at the boarding gate before departure time. 

Passengers shall be asked to sit adjacent to their baggage and follow the flight safety regulations on board. 

On board 

Passengers take care of their own luggage during the flight and transport their luggage on/off the aircraft and at the airport. 

SPORTS EQUIPMENT

Golf Set: the total weight of o1 golf set is not allowed to exceed the standard weight of a regular checked baggage ( ≤ 32 kg). 

01 golf set contains a maximum of 14 golf clubs, 12 golf balls, 01 pair of golfing shoes and putting tees. Items outside of this list will not be considered as parts of the Golf Set. 

Skiing Equipment/ Water Slideboarding: 01 skiing/ surfing board, 01 pair of ski poles, 1 pair of skiing shoes. Any other equipment which is not listed here is not considered as part of skiing equipment/ surfing board. 

Surfing Board: Sports equipment for skiing/surfing including 01 skateboard. 

Diving Equipment: 01 diving suit, 01 diving mask, 01 pair of fins, 01 empty diving tank. We do not offer to carry parts that are considered to be dangerous items such as, diving regulator, diving tank or the likes. 

Archery instrument: 01 bow, 01 standard box of arrows, and 01 maintenance tool box. 

Fishing equipment: 01 to 02 fishing rod, 01 fishing line, 01 fishing net, 1 pair of fishing shoes, 1 fishing tackle box. 

Bowling Equipment: 01 bowling bag, 01-02 bowling ball(s), and 01 pair of bowling shoes. 

Policy

  Classification Before 03 hours of departure At the check-in counter at the airport (Accepted only if it meets the transport conditions/capacity of the Airline) Note
Sports equipment Up to 32kg and total dimensions up to 203cm/80in

- Purchase at the Ticket Office/Customer Care Hotline/Official Agent of Bamboo Airways

Economy Flex class and above: Included in the free baggage allowance, if exceeding the free baggage allowance, passengers need to buy additional prepaid baggage for the excess weight or pay a fee of 600,000VND/01 piece 32kg

Other Economy classes: a fee of 600,000VND/01 piece 32kg will be charged

Economy Flex class and above: Included in the free baggage allowance, if exceeding the free baggage allowance, excess baggage fee will be charged at the airport for the excess weight or a fee of 780,000VND/ 01 piece 32kg

Other Economy classes: a fee of 780,000VND/ 01 piece 32kg will be charged

 

- Sports equipment > 32kg and/or > 203 cm: Not accepted

- Passengers can still check in additional standard baggage if the purchased baggage package still has remaining weight after checking in sports equipment

Golf Economy Flex class and above; or passengers with a First card

- Free 01 standard golf set of 20kg

- From the 2nd piece (or the first piece >20kg): Included in the free baggage allowance, if exceeding the free baggage allowance, passengers need to buy additional prepaid baggage for the excess weight or pay a fee of 450,000 VND/01 piece 20kg

- Free 01 standard golf set of 20kg

- From the 2nd piece (or the first piece >20kg): Included in the free baggage allowance, if exceeding the free baggage allowance, excess baggage fee will be charged at the airport for the excess weight or a fee of 630,000 VND/01 piece 20kg

- For pieces 20kg < Golf < 32kg: passengers need to purchase a 20kg golf package and pay an additional fee for the extra kg according to the baggage fee at the airport

- Golf > 32kg and/or > 203 cm: Not accepted

- Passengers can still check in additional standard baggage if the purchased Golf baggage package still has remaining weight after checking in Golf

Other Economy classes A fee of 450,000VND/01 piece 20kg will be charged. A fee of 630,000VND/01 piece 20kg will be charged.

 

Pre-flight preparation 

Service booking: Passengers who need to transport sports equipment, please contact and reserve the service at Bamboo Airways’ ticket offices at least 03 hours before the flight departure time. 

Packing: Sports equipment must be neatly packed without sharp corners. 

Check-in at the airport 

Passengers are kindly requested to arrive at the airport early for pre-flight procedures. Bamboo Airways encourages passengers to be at the airport at least 2 hours before the flight departure time. 

WHEELCHAIRS/ BABY-STROLLERS

Wheelchair is not considered as checked baggage allowance if the passenger is the one requiring wheelchair assistance. One (1) wheelchair can check-in with free of charge for each passenger. 

Baby stroller considered as checked baggage allowance if the passenger is traveling with an infant or young child. Passenger travelling with infant or young child can check-in one (01) baby stroller with free of charge. 

If the above condition is not met, the wheelchair/baby stroller shall be considered as baggage allowance and charged as excess baggage if the total weight exceeds baggage allowance 

BAGGAGE CONTAINING LIQUIDS

Alcoholic beverages 

  • Packaging conditions: 

- For all types of alcoholic beverages stored in bottles, containers must be wrapped in plastic wrap or placed in plastic bags to prevent leakage or spillage inside the cargo hold.

- Alcoholic beverages are accepted only in its original container and should be unopened, so that it can be checked the percent of alcoholic beverages. 

- The maximum container capacity should not exceed 1 liter.

- Wrap each bottle in newspaper or plastic bags, or tightly wrap each bottle individually with layers of adhesive tape.

- Place a barrier between bottles 

- These bottles must be placed in plastic/ porous/ waterproofing material containers, then cover the box carefully by adhesive tape to avoid leakage or spilling out during loading. Each Plastic/ porous/ waterproofing material containers will have to be covered by plastic with thickness at least 1mm. 

  • Acceptable limits: 

Refer to Appendix III, List of Dangerous Items Restricted to carry on the Person, In cabin Baggage, Checked Baggage, issued accompany with Decision No. 1541/QD – CHK on 14 September 2021 of CAAV: 

- Alcoholic beverages under 24 percent: not restricted. 

- Alcoholic beverages containing more than 24 percent alcohol but not more than 70 percent alcohol by volume, no more than 01 litres per individual receptacle; no more than 5 litres total net quantity per person for such beverages, must be in retail packaging. 

- Alcoholic beverages containing more than 70 percent alcohol by volume: not permitted to carry on the person, in cabin baggage or in checked baggage. 

e) All liquid containers (such as bottles and jars) must be wrapped in plastic or stored in plastic bags to avoid water/liquid leaking into the cargo hold. 

Fish sauce and other liquids 

  • Packaging conditions: 

- For fish sauce and other liquid substances stored in bottles, containers must be wrapped in plastic wrap or placed in plastic bags to prevent leakage or spillage inside the cargo hold.

- Each bottle must be covered tightly and individually by layers of adhesive tape. 

- The maximum container capacity should not exceed 1 liter.

- Volume of each bottle must not exceed 95% of the total volume. Maximum net volume of each bottle is one littre. 

- These bottle must be placed in plastic/ porous/ waterproofing material containers, then cover the box carefully by adhesive tape to avoid leakage or spilling out during loading. Each Plastic/ porous/ waterproofing material containers will have to be covered by plastic with thickness at least 1mm. 

  • Acceptable limits

Each passenger is allowed to check-in maximum 3 litres of fish sauce on Bamboo Airways flights. 

FRESH/FROZEN FOOD

Fresh, perishable items must be packed to ensure for carriage. You might be requested to repack to avoid damage to other baggage. 

- Not accept to carry baggage pack crashed ice/ cubed ice inside. 

- Inner packaging: to be wrapped in plastic bags with minimum thickness of 0.1 mm and covered by many plastic layers. 

- Outer packaging: place fresh food with completed inner packaging in plastic/ porous/ waterproofing material containers, then cover the box carefully by adhesive tape to avoid leakage during loading. Each Plastic/ porous/ waterproofing material containers will have to be covered by plastic with thickness of at least 1mm. 

Note: If dry ice is used to carry these items, please note that quantity of dry ice must not exceed 2.5 kg and package permits release of gas. 

LIVESTOCK, POULTRY

Passengers please refer to the information on transporting livestock and poultry in Official Letter No. 1086/CHK-QLC about making the best preparations for the trip. 

 

For more information, please contact hotline: +84 1900 1166 or go directly to the ticket offices, agents of Bamboo Airways for support and answers.