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Bảo hiểm du lịch BambooCARE


“More than just a flight”, Bamboo Airways always wants to bring passengers the most perfect experience with quality service and comfortable psychology, peace of mind during the trip.

BambooCARE is a comprehensive Travel Insurance product offered by Bao Viet Insurance Corporation for passengers of Bamboo Airways during the journey, which includes domestic and international flights departing from Vietnam (applicable for both one-way and round-trip sectors). BambooCARE can be included in your flight ticket or added later.



With BambooCARE Travel Insurance, passengers can enjoy their travel without worrying about insurance benefits (for international journeys, the insurance period starts 3 hours before the Insured Person leaves Vietnam according to the schedule), including:

  • Covid-19 Benefit Coverage, after 48 hours of hospitalization
  • Personal accident insurance benefits
  • Insurance for inconveniences during the trip (Delay/Trip Cancellation, Trip Shorten, Lost/ Damaged Baggage and Equipment, Missed connection, Loss of travel documents)
  • For medical expenses and emergency medical transportation: The passengers of BambooCARE Travel Insurance will be received a global support network comprised of a team of medical experts who can assist by providing you a referral service if you become sick or injured overseas. No matter where you are in the world, you could reach our 24-hour assistant hotline and be provided our service by just a simple call.

With BambooCARE, passengers can rest assured to fully enjoy the trip with with the highest and most comprehensive value of insurance benefits up to 2.3 billion VND.

Refer to Insurance Benefits and Wording as details.


» Extra fee for Name change/Itinerary change

Name change: There is no additional fee in case of name change as this is included in the name change fee based on the respective fare conditions.

Itinerary change:

  • There is no additional fee as it is included in the flight/ itinerary change fee according to the respective fare conditions.

  • Extending journey time: You need to pay an additional premium depending on the length of the journey extended.

  • Shortening journey: Insurance will remain unchanged as your original premium if you shorten the trip.

» Insurance fees are non-refundable

Insurance fees are non-refundable when you have selected and paid.

* Except for the case that the flight is canceled due to Bamboo Airways without an alternative flight.


BambooCARE Insurance can only be applied on Domestic flights or international flights departing from Vietnam (Valid for both one-way and round-trip flights).

For example:

  • Domestic: From Hanoi to Hai Phong

  • International: From Hanoi (Vietnam) to Seoul (Korea)

Contact us for more information on BambooCARE insurance travel policies, emergency medical services and assistance and claims service.

» Insurance related assistance

» Emergency medical assistance

  • International: +84 3399 30639

  • Domestic: 03399 30639

Passengers can Claim online here.

* Please refer to FAQs.