A year-end letter to Bamboo Airways’ valued guests

24th January 2020 - 3:53

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Dear valued guests of Bamboo Airways,

Almost one year has passed and for Bamboo Airways this has been a year of major achievements. Our biggest pride and success is the satisfaction and affection of Bamboo Airways’ passengers and companions.

In 2019, Bamboo Airways strived to maintain the highest on-time performance rate of Vietnam aviation industry, even though we could not avoid delaying some flights due to operational reasons and to ensure the utmost safety of every flight. We feel so blessed to receive the sympathy and understanding from our wonderful companions.

Setting attentiveness to details, dedication and hospitality as our core values, our sincerity receives a lot of appreciation from our passengers. We know that our service still has some room for improvement and your feedback helps us to get better every day.

Turning the cabin into a “home” for every passenger, we are meticulous not only in terms of choosing the material, location, width of the seat and aisle but also building an excellent seasonal menu and paying attention to the tiniest items such as toothpick. With the utmost sincerity, we hope that your happiness and your comfort will be enhanced day by day throughout every flight journey on Bamboo Airways.

To bring to our customers a more complete and enjoyable flying experience, we are cooperating with famous worldwide brands to set up a modern and convenient Bamboo Sky inflight entertainment system. We are also improving Look – the Bamboo Airways inflight magazine- with articles written by experienced authors with in-depth knowledge in various areas.

Bamboo Airways continues to add to its fleet the world’s most modern aircraft with the highest safety and environmental-friendly index with the introduction at the end of 2019 of the Boeing 787-9 Dreamliner – the first wide-body aircraft operated by a private Vietnamese airline. With this expansion, we have extended our flight network all over Vietnam and out to the world. In 2019, Bamboo Airways opened 29 domestic and 3 international routes, bringing more convenient options to our customers. It is with great pride that Bamboo Airways has become a close friend in the journey to discover Vietnam and the world of more and more families.

Entering what promises to be an exciting 2020, we are looking forward to continue to meet and serve you on Bamboo Airways flights. With the aim of optimizing the customer experience, we will constantly strive to become a technology innovative airline with 5* service quality. In order to meet the diverse needs of all customers, the airline will continue to welcome new aircraft with many high-class facilities as well as open new domestic and international routes. Above all, we do look forward to continue to listen to all the comments that will further improve our flight service to all our dear passengers.

At the end of a memorable year, I wish Happiness, Prosperity and Fortune to all of you, dear guests of Bamboo Airways! Thank you for always giving the heartfelt love to the “green team”!

Best regards!


Vice Chairman, CEO of Bamboo Airways