Vietnam domestic routes
Applicable for tickets purchased from June 09, 2023
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Economy Saver Max | Economy Saver | Economy Smart | Economy Flex |
| Cabin baggage | 7 kg | 7 kg | 7 kg | 7 kg |
| Checked baggage | Fee applied | 20 kg | 20 kg | 20 kg |
| Meal | ** | |||
| Rebook/ Reroute (At least 06h before original scheduled ticketed flight time) |
Unpermitted | A fee of 270,000 VND/ pax/ segment + difference (if any) |
A fee of 270,000 VND/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Rebook/ Reroute (On 06h/ after original scheduled ticketed flight time) |
Unpermitted | Unpermitted | A fee of 550,000 VND/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Name change (At least 06h before first ticketed flight time) |
Unpermitted | 350,000 VND/ pax/ segment | 350,000 VND/ pax/ segment | 350,000 VND/ pax/ segment |
| Refund (At least 06h before original scheduled ticketed flight time) |
Unpermitted | Unpermitted | 450,000 VND/ pax/ segment | 450,000 VND/ pax/ segment |
| Refund (On 06h/ after original scheduled ticketed flight time) |
Unpermitted | Unpermitted | 650,000 VND/ pax/ segment | 550,000 VND/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
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| Infant (under 2 years of age at the time of travel) |
100,000 VND/ pax/ segment |
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| Goshow* (Change flight at the airport) |
Unpermitted | Permitted | Permitted | Free |
| Cabin Upgrade | Fee applied | Fee applied | Fee applied | Fee applied |
| Seat selection | Fee applied | Fee applied | Fee applied | Free |
| Business lounge |
Fee applied | Fee applied | Fee applied | Fee applied |
| Priority check-in |
Fee applied | Fee applied | Fee applied | Fee applied |
| Bamboo Club point factor |
Unpermitted | 0.25 | 0.5 | 1.00 |
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Refund/cancellation/rebook/reroute is allowed after flight date: do not exceed 365 days after flight date For refund tickets: + In case of an upgrade ticket from a class that is not refunded to the class: when refunding tickets, the fare prior to redemption will not be refunded + Convenience fee payment (VND 50,000 / person / segment): no refund is applied + Additional services shall be non-refundable. + Rebook/ reroute/ re-name fee shall be non-refundable. For rebooked/ rerouted tickets: + Total price for your un-used trip shall be re-calculated by the booking system. + The new fare class should be equivalent to or higher than the original one. Go show rules: + Only within 45 minutes before take-off time. + Only applicable for flights with frequency of 02 flights a day or more. + Only apply go-show for flights on the same day of departure. Exceptions: flights scheduled to depart before 3 a.m. the next day are allowed to go-show to earlier flights of the previous day. Go show footnote: “Not allowed”: Go-show is not applicable “Allowed”: Go-show is applicable and ticket changes are made according to the ticket conditions “Free”: Go-show is free of charge, no fare difference is charged, and the new and old flights must have the same itinerary from departure to destination. The above prices, fees are exclusive of VAT and fee |
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Applicable for tickets purchased from June 09, 2023
|
Premium Smart | Premium Flex |
| Cabin baggage | 7 kg | 7 kg |
| Checked baggage | 30 kg | 30 kg |
| Meal | ** | |
| Rebook/ Reroute (At least 06h before original scheduled ticketed flight time) |
270,000 VND/ pax/ segment + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 06h before original scheduled ticketed flight time and after ticketed flight time) |
270,000 VND/ pax/ segment + difference (if any) | Free + difference (if any) |
| Name change (At least 06h before first ticketed flight time) |
A fee of 350,000 VND/ pax/ segment | |
| Refund (At least 06h before original scheduled ticketed flight time) |
450,000 VND/ pax/ segment | |
| Refund (Within 06h before original scheduled ticketed flight time and after scheduled ticketed flight time) |
550,000 VND/ pax/ segment | 550,000 VND/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
100,000 VND/ pax/ segment |
|
| Goshow | permitted | permitted |
| Cabin Upgrade | Free | Free |
| Seat selection | Fee applied | Free |
| Business lounge |
Fee applied | Fee applied |
| Priority check-in |
Free | Free |
| Bamboo Club point factor |
1.25 | 1.50 |
|
Lunar New Year period 2023: January 5, 2023 – February 7, 2023 Refund/cancellation/rebook/reroute is allowed after flight date: do not exceed 365 days after flight date For refund tickets: + In case of an upgrade ticket from a class that is not refunded to the class: when refunding tickets, the fare prior to redemption will not be refunded + Convenience fee payment (VND 50,000 / person / segment): no refund is applied + Additional services shall be non-refundable. + Rebook/ reroute/ re-name fee shall be non-refundable. For rebooked/ rerouted tickets: + Total price for your un-used trip shall be re-calculated by the booking system. + The new fare class should be equivalent to or higher than the original one. The above prices, fees are exclusive of VAT and fee *Go-show rules: + Only within 45 minutes before take-off time. + Only applicable for flights with frequency of 02 flights a day or more. + Only apply go-show for flights on the same day of departure. Exceptions: flights scheduled to depart before 3 a.m. the next day are allowed to go-show to earlier flights of the previous day. Go show footnote: “Not allowed”: Go-show is not applicable “Allowed”: Go-show is applicable and ticket changes are made according to the ticket conditions “Free”: Go-show is free of charge, no fare difference is charged, and the new and old flights must have the same itinerary from departure to destination. The above prices, fees are exclusive of VAT and fee |
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Applicable for tickets purchased from June 09, 2023
|
Business Smart | Business Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage | 40 kg | 40 kg |
| Meal | ** | |
| Rebook/ Reroute (At least 06h before original scheduled ticketed flight time) |
Free + difference (if any) |
Free + difference (if any) |
| Rebook/ Reroute (Within 06h before original scheduled ticketed flight time and after ticketed flight time) |
270,000 VND/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Name change (At least 06h before first ticketed flight time) |
A fee of 350,000 VND/ pax/ segment | |
| Refund (At least 06h before original scheduled ticketed flight time) |
A fee of 450,000 VND/ pax/ segment | |
| Refund (Within 06h before original scheduled ticketed flight time and after scheduled ticketed flight time) |
550,000 VND/ pax/ segment | 550,000 VND/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
100,000 VND/ pax/ segment |
|
| Goshow | permitted | Free |
| Seat selection | Free | Free |
| Business lounge |
Free | Free |
| Priority check-in |
Free | Free |
| Bamboo Club point factor |
1.75 | 2.00 |
|
Refund/cancellation/rebook/reroute is allowed after flight date: do not exceed 365 days after flight date For refund tickets: + In case of an upgrade ticket from a class that is not refunded to the class: when refunding tickets, the fare prior to redemption will not be refunded + Convenience fee payment (VND 50,000 / person / segment): no refund is applied + Additional services shall be non-refundable. + Rebook/ reroute/ re-name fee shall be non-refundable. For rebooked/ rerouted tickets: + Total price for your un-used trip shall be re-calculated by the booking system. + The new fare class should be equivalent to or higher than the original one. *Go-show rules: + Only within 45 minutes before take-off time. + Only applicable for flights with frequency of 02 flights a day or more. + Only apply go-show for flights on the same day of departure. Exceptions: flights scheduled to depart before 3 a.m. the next day are allowed to go-show to earlier flights of the previous day. Go show footnote: “Not allowed”: Go-show is not applicable “Allowed”: Go-show is applicable and ticket changes are made according to the ticket conditions “Free”: Go-show is free of charge, no fare difference is charged, and the new and old flights must have the same itinerary from departure to destination. The above prices, fees are exclusive of VAT and fee |
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(**) Depending on the actual flight time (from take-off time to landing time), the airline has the following regulations:
• Actual flight time ≤ 02 hours: water only
• Actual flight time > 02 hours: Serve normal snacks with economy class (Economy), serve hot snack with Business class.
• Flight between Hanoi and Ho Chi Minh City serves cold normal all time frames. For Business class only:
– From 5:30 am – before 08:00 am: serving breakfast,
– From 11:00 am – before 01:30 pm: serving lunch,
– From 5:30 pm – before 8:00 pm: serving dinner.
– Hot snacks for the remaining time frames.
» For flights from/ to Con Dao (VCS)
| Fare class | Carry-on baggage | Checked baggage |
| Bamboo Business (Business Smart, Business Flex) | 7 kg | 25 kg |
| Bamboo Economy (Economy Smart, Economy Flex) | 7 kg | 15 kg |
| * Pre-paid baggage and extra baggage purchased at the airport are NOT applicable. | ||