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Special baggage

Depending on size, large or oversized items can be carried

Special baggage items like sports equipment, strollers and other items can be carried on Bamboo Airways. The list below is a guide to help you plan your travel. If you have a bulky item that does not meet the dimensions listed please let us know.

 

OVERSIZED ITEMS & BICYCLE

Oversized item is any item that total 3 dimensions (length + width + height) are from 159 cm to 203cm. Oversized items include, sports equipment such as golf club, skiing equipment, skateboards, bicycle, etc.

Bicycle is carried as checked baggage including: popular bicycles and sport bicycles. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods.

Booking service

Passengers who need to transport oversized baggage or bicycles, please contact Bamboo Airways’ ticket offices and book the service at least 24 hours before flight departure time.

Packing

Bulky baggage must be packed carefully and neatly, ensuring there are no sharp corners that affect the aircraft and other baggage.

Bicycles must be packed in a neat box or bin, without sharp corners and ensuring the following conditions:

• Tires are deflated before packaging.

• Disassemble and pack bulky parts such as pedals, saddles, lights, mirrors,…

• The handlebar of bicycle is rotated into the length of the bike.

Baggage policy

Bamboo Airways offers a carriage of the first bicycle weighing maximum of 23 kg per passenger with FREE (applicable to the fare class of from Economy Saver to higher classes), applicable to all domestic flights EXCEPT for flights from/to Con Dao.

If the total weight of the bicycle exceeds 23 kg and under 32 kg, it shall be charged a fee of excess baggage.

The second bicycle or more is charged as excess baggage.

* For the fare class of Economy Saver Max, bicycle will be charged as excess baggage.

Oversized items with a total 03 dimensions > 203 cm or / and 01 dimension > 150 cm or / and weighing > 32 kg are denied carriage as checked baggage. These baggages will be transported as cargo.

ITEM OCCUPYING A PASSENGER SEAT

Bamboo Airways provides the service of transporting baggage occupying seats in the cabin. Usually, the baggage is fragile, damaged; High-value baggage, musical instruments, antique paintings or vases, money-printing molds, etc., which are not suitable for transport in the cargo basement of an aircraft, will be purchased by passengers with one or some seats in the same cabin of service.

Procedure

Passengers need to book the service in the cabin should contact Bamboo Airways’ ticket offices to book the service at least 24 hours before flight departure time.

Packing

Baggage must be packed carefully to ensure that there is no sharp edge that could damage or tear the seat cover, damage the aircraft interior, and possibly endanger other passengers sitting around.

Weight

Baggage weight must not exceed 75 kg per seat and the 3-dimensional baggage must not exceed the specified limit (40 cm x 50 cm x 160 cm) per seat.

Procedures at the airport

Passengers are kindly requested to arrive at the airport early for pre-flight procedures. Bamboo Airways encourages passengers to be at the airport at least 2 hours before flight departure time and 30 minutes at the boarding gate before departure time.

Passengers shall be asked to sit adjacent to their baggage and follow the flight safety regulations on board.

On board

Passengers take care of their own luggage during the flight and transport their luggage on/off the aircraft and at the airport.

SPORTS EQUIPMENT

Golf Set: the total weight of o1 golf set is not allowed to exceed the standard weight of a regular checked baggage ( ≤ 32 kg).

01 golf set contains a maximum of 14 golf clubs, 12 golf balls, 01 pair of golfing shoes and putting tees. Items outside of this list will not be considered as parts of the Golf Set.

Economy Saver to higher classes:

• Bamboo Airways offers a carriage of 01 golf set not exceeding a total weight of 23 kg with FREE (applicable to all domestic flights, EXCEPT for flights from/to Con Dao).

If the total weight of a golf set exceeds 23 kg and under 32 kg, it will be charged a fee of excess baggage.

The second golf set or more is charged as excess baggage.

For the fare class of Economy Saver Max, a golf set will be charged as excess baggage.

Other sport equipments apart from golf set shall be charged as regular checked baggage according to the baggage allowance depending on the passenger’s fare class. Baggage that exceeds baggage allowance shall be charged as excess baggage

Skiing Equipment/ Water Slideboarding01 skiing/ surfing board, 01 pair of ski poles, 1 pair of skiing shoes. Any other equipment which is not listed here is not considered as part of skiing equipment/ surfing board.

Surfing Board: Sports equipment for skiing/surfing including 01 skateboard.

Diving Equipment: 01 diving suit, 01 diving mask, 01 pair of fins, 01 empty diving tank. We do not offer to carry parts that are considered to be dangerous items such as, diving regulator, diving tank or the likes.

Archery instrument: 01 bow, 01 standard box of arrows, and 01 maintenance tool box.

Fishing equipment: 01 to 02 fishing rod, 01 fishing line, 01 fishing net, 1 pair of fishing shoes, 1 fishing tackle box.

Bowling Equipment: 01 bowling bag, 01-02 bowling ball(s), and 01 pair of bowling shoes.

Pre-flight preparation

Service booking: Passengers who need to transport sports equipment, please contact and reserve the service at Bamboo Airways’ ticket offices at least 24 hours before the flight departure time.

Packing: Sports equipment must be neatly packed without sharp corners.

Check-in at the airport

Passengers are kindly requested to arrive at the airport early for pre-flight procedures. Bamboo Airways encourages passengers to be at the airport at least 2 hours before the flight departure time.

WHEELCHAIRS/ BABY-STROLLERS

Wheelchair is not considered as checked baggage allowance if the passenger is the one requiring wheelchair assistance. One (1) wheelchair can check-in with free of charge for each passenger.

Baby stroller considered as checked baggage allowance if the passenger is traveling with an infant or young child. Passenger travelling with infant or young child can check-in one (01) baby stroller with free of charge.

If the above condition is not met, the wheelchair/baby stroller shall be considered as baggage allowance and charged as excess baggage if the total weight exceeds baggage allowance

TRANSPORT ANIMAL

Bamboo Airways has not yet provided transportation services for live animals (including transporting Pets as Checked Baggage and transporting Pets in the cabin of aircraft) on our flights.

ITEMS WITH LIMITATION OF ACCEPTANCE

TYPE
PACKAGING CONDITIONS
LIMITATION OF ACCEPTANCE
Liquids

Alcoholic:

– Alcoholic beverages are accepted only in its original container and should be unopened, so that it can be checked the percent of alcoholic beverages.

– Wrap each bottle in newspaper or in plastic bag.

– Place a barrier between bottles.

– These bottles must be placed in plastic/ porous/ waterproofing material containers, then cover the box carefully by adhesive tape to avoid leakage or spilling out during loading. Each Plastic/ porous/ waterproofing material containers will have to be covered by plastic with thickness at least 1mm.

Refer to Appendix II, List of Dangerous Items Restricted to carry on the Person, In cabin Baggage, Checked Baggage, issued accompany with Decision No. 1531/QD – CHK on 11 July 2017 of CAAV:

– Alcoholic beverages under 24 percent: not restricted.

– Alcoholic beverages containing more than 24 percent alcohol but not more than 70 percent alcohol by volume, no more than 01 litres per individual receptacle; no more than 5 litres total net quantity per person for such beverages, must be in retail packaging.

– Alcoholic beverages containing more than 70 percent alcohol by volume: not permitted to carry on the person, in cabin baggage or in checked baggage.

Fish sauce and other liquids:

– Each bottle must be covered tightly and individually by layers of adhesive tape.

– Volume of each bottle must not exceed 95% of the total volume. Maximum net volume of each bottle is one littre.

– These bottle must be placed in plastic/ porous/ waterproofing material containers, then cover the box carefully by adhesive tape to avoid leakage or spilling out during loading. Each Plastic/ porous/ waterproofing material containers will have to be covered by plastic with thickness at least 1mm.

Each passenger is allowed to check-in max. 3 litres of fish sauce on BAV flights.
Fresh food – Seafood is allowed to check-in in accordance with the quarantine regulations of the arrival airport with the condition that the items are packed properly (Crushed / Wet ice is not allowed). Check-in staff need to check and make sure that the baggage is packed properly to avoid possible leaks during flight.

– Inner pack: wrapped in plastic bags with minimum thickness of 0.1 mm and covered by many plastic layers.

– Outer pack: place fresh food with completed inner pack in plastic/ porous/ waterproofing material containers, then cover the box carefully by adhesive tape to avoid leakage during loading. Each Plastic/ porous/ waterproofing material containers will have to be covered by plastic with thickness at least 1mm.

N/A
Frozen goods

* Note: BICYCLE/ GOLF baggage exceeding 23kg will follow the bulky baggage fee policy.

RESTRICTED BAGGAGE

1. Lithium batteries2. E-cigarettes3. Dry ice4. Liquids, Aerosols and Gels (LAGs)5. Ordorous items:6. Fresh food/ seafood, perishable items7. Human remains8. Eggs9. Plants and flowers

How your lithium batteries are stored and their watt-hour (Wh) ratings determines whether or not they may travel by air.  Use the following guide to help you find out if your batteries are accepted on Bamboo Airways flights:

WATT HOUR RATING (WH) OF LITHIUM ION BATTERY; OR WEIGHT OF LITHIUM CONTENT (G) OF LITHIUM METAL BATTERY ALLOWED IN CABIN BAGGAGE ALLOWED IN

CHECKED-IN BAGGAGE

≤100 Wh or ≤2g
For example: Laptops, mobile phones, and digital and video cameras
In Equipment: Yes

Maximum of 15 devices per passenger (combined with checked baggage)

In Equipment: Yes

Maximum of 15 devices per passenger (combined with cabin baggage)

Must be completely switched off and protected from inadvertent activation

Spare/Not in Equipment: Yes
Maximum of 20 pieces per passengerMust be protected from damage and short circuit
Spare/Not in Equipment: No
>100Wh and   ≤160Wh or >2g and ≤8g

For example: Portable medical devices, Rechargable battery

In Equipment: Yes

Maximum of 2 devices per passenger

In Equipment: No

 

Spare/Not in Equipment: Yes
Maximum of 2 pieces per passenger
Must be protected from damage and short circuit
Spare/Not in Equipment: No
>160Wh or >8g

For example: Electric Segways, electric bicycles, underwater lamps etc.

In Equipment: No

 

In Equipment: No

 

Spare/Not in Equipment: No Spare/Not in Equipment: No
  • Watt hours (Wh) = Amp hours (Ah) x Voltage (V)
  • All batteries & battery-powered devices carried must be for personal use (not for resale or distribution by a vendor)

Additional requirements

  • Battery-operated devices (not exceeding 100Wh) may be transported in checked baggage, but it is recommended that such devices be kept in cabin baggage.
  • All battery-operated devices in checked baggage must be completely switched off (not in hibernation or sleep mode). They must also be packaged to prevent inadvertent activation and protected from damage.
  • Batteries must be installed in the equipment when checked-in.
  • Rechargeable battery packs, e.g. power banks, are treated as spare lithium batteries. The carriage of these items are subject to local regulations.
  • Spare lithium batteries are not allowed in checked-in baggage. They must be carried as cabin baggage only.
  • Spare batteries which include non-spillable batteries, nickel-metal hydride batteries and dry batteries are not allowed in checked-in baggage. They must be carried as cabin baggage only. In addition, for carriage of non-spillable batteries in the cabin, they must be 12 V or less and 100Wh or less. Each passenger is limited to a maximum of two spare batteries.
  • Never carry damaged or recalled batteries or equipment on aircraft.
  • Spare batteries should be in the original manufacturers packaging. If not, to protect it from damage or short circuit, you should tape across the battery’s metal parts (terminals) or place each battery in its own protective case or plastic bag.

Electric Wheelchair, mobility aids and assistive devices

Wheelchairs, mobility aids and assistive devices that are powered by lithium batteries and required for use by passengers will be allowed on board as checked-in baggage in conformance to the requirements stated in IATA Dangerous Goods Regulations.  Passengers are requested to inform our Reservations department 48 hours in advance and also alert our check-in staff at the airport.

Wheelchair, mobility aids and assistive devices with non-removable battery(ies)

Battery(ies) that cannot be removed from the wheelchair or mobility aid (non-collapsible device):

  • Battery(ies) to remain in the device and securely attached to the wheelchair or mobility aid.
  • The battery terminals must be protected from short circuits by insulating the terminals (e.g. by taping over exposed terminals).
  • The wheelchair/mobility aid must be switched off and protected from accidental activation.
  • No battery power rating (WH) limitation.

Wheelchair, mobility aids and assistive devices with removable battery(ies)

Battery(ies) that can be removed from the wheelchair, mobility aid (collapsible device):

  • The battery(ies) must be removed and protected from short circuit by insulating the terminals. The wheelchair/mobility aid may then be checked-in without restriction.
  • The removed battery(ies) must be protected from damage by placing them individually in a protective pouch, and carried as cabin baggage.
  • The power rating of the battery must not exceed 300Wh, or for devices fitted with two batteries, not exceed 160Wh each.
  • Passengers are allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. They must be carried as cabin baggage.

Portable electronic devices

Portable electronic devices containing lithium metal or lithium-ion cells or batteries, including medical devices such as portable oxygen concentrators (POC) and consumer electronics such as watches, calculating machines, cameras, cellular phones, laptop computers, camcorder… will be allowed in the cabin or in checked baggage as the above table.

Prohibited personal transportation devices

All small lithium battery-powered personal transportation devices (e.g. mini-Segway, hoverboard, solowheel, airwheel, balance wheel, etc.) are prohibited as checked-in and hand-carry baggage. This is regardless of whether the battery can be removed from the device. If these items are brought to the airport, they will be refused at check-in. It will be the passenger’s responsibility to arrange for the storage or disposal of such items prior to boarding.

Smart Baggage

Baggage powered by lithium batteries (commonly known as “Smart Baggage”) may include motors, power banks, GPS, GSM, Bluetooth, RFID or Wi-Fi technology.

All current requirements on the carriage of lithium batteries will apply to the carriage of “Smart Baggage”.

In addition, the following requirements must be fulfilled for the “Smart Baggage” to be accepted as:

Cabin baggage:

  • Lithium battery must not exceed 160 Wh.
  • Lithium battery must be removable but may remain installed in the device.
  • The baggage must be within cabin baggage allowance.
  • All transmitting functions (example: Bluetooth, Wi-Fi) must comply with the PED restrictions in the onboard Passenger Safety Information Card.

Check-in baggage:

  • Lithium battery must be removed and carried into the cabin.
  • Lithium battery must not exceed 160 Wh.
  • Each passenger can carry a maximum of 2 spare lithium batteries of 100-160Wh into the cabin.

If the “Smart Baggage” does not meet the above safety requirements, it will be refused at check-in. It will be the passenger’s responsibility to arrange for the storage or disposal of such items prior to boarding.

Electronic cigarettes, also known as e-cigarettes, personal vaporisers or electronic nicotine delivery systems are only allowed in carry-on baggage or on the person. However, the use of e-cigarettes and/or recharging of these devices, or their batteries in the cabin is prohibited at all times. Batteries must be individually protected to prevent short circuits by placement in the original retail packaging or by otherwise insulating terminals, e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch and carried in carry-on baggage only.

A lithium battery-powered e-cigarette is considered as a portable electronic device (PED) and is subject to the restrictions for carriage of PEDs. Each e-cigarette must not exceed 100 Wh or 2g lithium content. Up to a maximum of 15 pieces of PEDs are allowed in carry-on baggage and/or on the person. This includes the number of PEDs carried in checked baggage.

Passengers shall be limited to a maximum of 2.5 kgs of solid carbon dioxide (dry ice) for the cabin and checked baggage combined.

Dry ice shall be accepted only when used to pack perishables that are not subject to dangerous goods and the package permits the release of carbon dioxide gas.

LAGs include, but are not limited to, the following items: water and other drinks, soups, syrups, jams, stews, sauces and pastes; foods in sauces or containing a high liquid content; creams, lotions, cosmetics and oils; perfumes; sprays; gels, including hair and shower gels; contents of pressurized containers, including shaving foam, other foam and deodorants; pastes, including toothpaste; liquid-solid mixtures; mascara; lip gloss or lip balm; and any other item of similar consistency at room temperature.

LAGs general restrictions in cabin baggage

For domestic flights

Carriage of LAGs in cabin baggage on domestic flights is unlimited for each passenger but each container of liquid should be with a capacity not greater than 1000ml, or the equivalent in other volumetric measurements. Liquid carried in containers larger than 1000ml will not be accepted, even if the container is only partially filled.

For international flights

  • Liquids, aerosols and gels will only be allowed in cabin baggage if they’re kept in containers of not more than 100ml each, even if the containers are only partially filled. Containers must be carried in a clear, re-sealable plastic bag. The total volume of the bag must not exceed 1 litre. Each passenger is only allowed one such plastic bag.
  • Exemptions for liquids being medicines, milk, or baby food if the following conditions are met:
    • If you are carrying prescription medicine, you are advised to carry supporting documentation (such as an ID card and a letter from your physician) for verification.
    • Baby milk/food has to be accompanied with the baby when taken onboard the aircraft.
    • Liquid, aerosol and gel items purchased from duty-free shops located after security screening point may be carried onboard. These items must be packed in a sealed, clear, plastic bag, which contains a receipt as proof of purchase.

LAGs general restrictions in checked-in baggage

Non-radioactive medical drugs, medicinal or toiletry articles (including aerosols) such as hair sprays, perfumes, colognes and medicines containing alcohol and non-flammable, non-toxic aerosols with no subsidiary risk for sporting or home use are brought as checked baggage as long as the net quantity of each single article does not exceed 0.5kg or 0.5L and the total net quantity of all such articles (included in carry-on and checked baggage) do not exceed 2kg or 2L per each passenger. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents.

Type of goods Carry- on baggage requirements Checked baggage requirements
Shrimp paste/ fish sauce and smelling liquid Not accept in hand carry-on baggage –         Each passenger is allowed to check-in max. 3 litres or 3kgs.

–         Not accept shrimp paste/ fish sauce packed in glass bottle or uncovered box/carton because liquid can be leak.

–         Package requirements:

Ø  Maximum net volume of each bottle is one littre

Ø  Each bottle must be covered tightly and individually by layers of adhesive tape

Ø  Volume of each bottle must not exceed 95% of the total volume.

Ø  These bottle must be placed in plastic/ porous/ waterproofing material containers, then cover the box carefully by adhesive tape to avoid leakage or spilling out during loading. Each Plastic/ porous/ waterproofing material containers will have to be covered by plastic with thickness at least 1mm.

Durian, jackfruit and product made from durian, jackfruit

 

Not accept in hand carry-on baggage and checked baggage –         Each passenger is allowed to check-in max. 5 kg of durian or jackfruit on Bamboo Airways flights.

–         Must be sealed by many layers of plastic bag before being packed in checked baggage or checked box to avoid smelling other baggages.

These foods are considered as seafood, fresh food, frozen food,…perishable items:

  • Fresh food and frozen food: fruit, vegetable, meat, fish, seafood and bread,…
  • Plants, baby food such as fruit and leafy vegetable
  • Plants and flower are cut- off from stem

In principles, perishables such as durian, fish-sauce, seafood, fresh fruit, live plant and flower, meat,…are restricted to accept as checked baggage on Bamboo Airways flights. In some instances, a perishable item may not be suitable to be carried on cabin, and rejection of carriage may seem impractical, such items may be accepted as checked baggage at the owner’s risk. Bamboo Airways will be not responsible for other problems occurred. Passengers will receive only compensation for late and lost baggage (if any) as Bamboo Airways’s regulation.

Packing conditions:

  • Not accept to carry baggage pack crashed ice/ cubed ice inside.
  • Fresh food, perishable food must be packed carefully in box or Styrofoam box, assure that it will be unsmellable, unleakable influence other. In case of necessary, passenger can be requested to re- packing their baggage in order not to damage other baggage or loss.
  • Inner pack: wrapped in plastic bags with minimum thickness of 0.1 mm and covered by many plastic layers.
  • Outer pack: place fresh food with completed inner pack in plastic/ porous/ waterproofing material containers, then cover the box carefully by adhesive tape to avoid leakage during loading. Each Plastic/ porous/waterproofing material containers will have to be covered by plastic with thickness at least 1mm.
  • Plastic boxes and Styrofoam boxes made from waterproof material storing fresh food, perishable must be covered by nilon 1mm for each piece.

Baggage is human remains Carriage acceptance Carriage conditions
Hand carry- on baggage Checked baggage
Ashes Accept Accept –         Ashes may be allowed to carry as cabin baggage or checked baggage provided that passenger possesses Quarantine Certification of Medical Center (City or Province level).

–         Cremated human remains must be shipped in funeral Urns which is an efficiently cushioned suitable packing material which has a sealed outer box or case.

–         The container, called an Urn – must be properly packed, air tight, if it is surrendered as checked baggage.

Remains Not accept Accept – Remains must be granted Quarantine Certification by Medical Center (City or Province level).

– Remains must be firmly packed and put in hard container to ensure not to be damaged and smelled, observing the instruction of Medical Center

Dead body Not accept Not accept –         Dead body is only accepted to carry in cargo compartment applying cargo handling regulations.

Note: The carriage of remains or ashes is only applied for BAV flights, otherwise passenger has to contact with carrier concerned for acceptance. The carriage must be complied with regulations of local government(s) concerned of departure, transit and arrival station.

Fresh eggs are restricted on BAV flights. In some instances, rejection of this carriage may seem impractical, fresh eggs may be accepted as checked baggage at the owner’s risk (if any).

Packing conditions:

  • For big quantity:
    • Eggs are generally packed in fibreboard or wooden boxes with honeycombed separation trays.
    • Packing material should be strong enough to allow stacking of parcels ontop each other.
    • Cover the box carefully by adhesive tape, then place it in a big plastic bag with minimum thickness of 0.1 mm to avoid leakage during loading.
  • For small quantity:
    • Each egg must be wrapped with papers
    • Eggs should be stacked into bulk holds in such a manner so as to avoid crushing, which also could damage other loads or aircraft holds.
    • This bag should be carried on rather than checked as baggage.

For domestic flights:

  • Plants and flowers will be accepted as check- in baggage or hand carry- on baggage
  • Plants can be accepted only when they are packed carefully to avoid spillage of the soil that they are placed in.
  • Plants and flowers carried onboard only accepted when the size is fit to the size of carry-on baggage. They should be stored in the overhead locker or as guidance of cabin crew. In case passengers do not prefer to store plants and flowers in the overhead lock, passenger should buy an another seat for that plants and flowers.
  • When hand held bouquets are carried in cabin, ensure the stem or ends of the hand held bouquet are concealed to avoid spillage of the water that they are placed in. The water may cause damage to our aircraft and carry on items of other passengers. Should the bouquet be stored in the overhead locker.

For international flights:

  • The carriage must be complied with the regulations of local government(s) concerned of departure, transit and arrival station.