Pet Travel Services

Bamboo Airways provides pet travel services in both cabin and aircraft hold. To ensure safety for your beloved pet, please refer to the conditions below. 

Pets can be transported in the following two ways: 

  • Checked as cargo in aircraft hold or 
  • In cabin, applicable for passengers with non-stop itineraries operated by Bamboo Airways (not applicable for connecting flights). 

Service fees

Type

24 hours prior to departure at the Ticket Counter/Customer Service Hotline

At the airport check-in counter
(Only accepted if it meets the airline's transportation requirements/capacity)
Pet in Cabin 3,300,000 VND 4,290,000 VND
Animal in hold 9 kg/20 lb 550,000 VND 715,000 VND
9 kg/20 lb –  16 kg/ 35 lb 880,000 VND 1,144,000 VND
16 kg/35 lb – 32 kg/ 70 lb 1,320,000 VND 1,716,000 VND

Notes: 

- The above fees are exclusive of value-added tax (VAT).

- The above fees are applied to total weight of a animal and 01 kennel.

- The above fees are exclusive of the cost of the adjacent seat to place animal in case the kennel size exceeds 35 cm (length) x 30 cm (width) x 20 cm (height). 


Preparation before flight 

Passengers traveling with pets should contact Bamboo Airways hotlines or official ticket offices at least 24 hours before the departure time.  

Please click here for more information on animal types, weight limits, health requirements, and qualified kennels. 


Documents required 

Passengers must contact the appropriate quarantine office, embassy, or consulate to confirm all necessary documents such as import/export permit, quarantine certificate, health certificate, and vaccination certificate. 

Pet documents, such as vaccination certificates and other documents, must be valid and complete as required by the countries where passengers arrive. 


Travel restrictions  

Extreme weather during transportation sometimes affects your pet’s health. Therefore, pet travel service is not allowed in case of extreme heat or cold during the itinerary. 


At the airport 

Passengers must arrive at the airport early enough to complete all necessary procedures before the flight. Bamboo Airways advises passengers to arrive at least two hours before the flight. 


Preparation before flight  

Important information: Some dog breeds are sensitive to temperature, humidity, light, pressure, and noise when traveling by plane. Therefore, for the safety of your pet, Bamboo Airways does not provide travel services for the below listed dog/ cat breeds. 

For Animal in hold (AVIH) 

- The price applies to the total weight of each live animal and one transportation crate

- A maximum of 09 live animals per flight is allowed

- The maximum weight of the crate + live animal is 32kg. The maximum dimensions in all three directions should not exceed 203cm

- Only applicable for transportation on Embraer aircraft

For Pet in Cabin (PETC)  

- The price applies to the total weight of each live animal and one transportation crate

- The price does not include the cost of purchasing an adjacent seat for PETC

- A maximum of 02 Economy class and 01 Business class live animals are allowed per flight

- The maximum weight for the live animal and crate/bag is 10kg. The crate/bag is placed on the aircraft floor in front of the passenger's seat if its dimensions do not exceed 35cm (length) x 30cm (width) x 20cm (height).


Health requirements  

- Pet must be at least 10 weeks old, in good health, and friendly with humans.

- Pet should not have an unpleasant smell or cause harm to staff, other animals, or baggage. 

- Pregnant pet is not accepted.


Kennel requirements  

- Kennel must be large enough for pets to stand, sit, turn, and lie down comfortably.

- Accepted material includes plastic, wood, metal, weld metal mesh, etc. The kennel sides must be solid and ensure ventilation. Interiors must be smooth with no sharp edges or protuberances that can cause injury to pets during transportation.

- One end of the kennel must be open, covered with fixed bars to prevent pets from escaping. Kennel door must be designed on one side and securely locked for safety.

- The kennel floor must be of solid material and water-proof.

- Any wheels must be removed or folded before departure. 

- One kennel with one pet is accepted, except a maximum of two (02) birds may be kept in one suitable cage; the bird cage should be covered with a muslin curtain to reduce light.

- Dog kennel must be made of solid material, rigid plastic, metal, or strong weld metal mesh. The wood material is not accepted. The kennel door must be of metal.

- Cats as checked can be put in a wood kennel.

- Kennel must be equipped with food and water containers for pets. 


Other requirements  

- Passengers booking pet travel services must bring special tools to deodorize and clean the pet’s feces and urine in the cabin. 

- Pets must stay in the kennel during the flight unless they are taken to the locked lavatory. Passengers must do the cleaning for pets. Pets are only allowed out of the lavatory after they return to the locked kennel.. 

- If flight time is over 12 hours, passengers must provide water and keep it from being overfilled.  

- Pet must be fed at least 4 to 6 hours before departure. 

- If flight time is over 12 hours, passengers need to prepare food for pets.  

- Pet is not allowed to use any kind of sedatives before departure. 


LIST OF DOGS/CATS NOT ALLOWED ON BAMBOO AIRWAYS FLIGHTS  

Some dog breeds are sensitive to temperature, humidity, light, pressure, and noise when traveling by plane. Therefore, to protect pets from the risk, Bamboo Airways does not accept the transport of the following breeds of dogs/cats: 

No

Snub/Pug-nosed Dog 

STT 

Snub/Pug-nosed Dog 

Affenpinscher 

22 

Laika (*) 

Akita 

23 

Japanese Boxer 

American Bulldog (*) 

24 

Japanese Chin 

American Bully (*) 

25 

Japanese Pug 

American Staffordshire Terrier (*) 

26 

Japanese Spaniel (Chin) 

American Pit Bull Terrrier (*) 

27 

Kangal (*) 

Boston Terrier 

28 

Mastiff (all breeds) 

Boxer 

29 

Ovtcharka (*) 

Brussels Griffin 

30 

Pekingese 

10 

Bulldog 

31 

Pit Bull 

11 

Cavalier King Charles Spaniel 

32 

Pug 

12 

Chinese Pug 

33 

Shar Pei 

13 

Chow chow 

34 

Shih Tzu 

14 

Dogo Argentino 

35 

Staffordshire Bull Terrier (*) 

15 

Dogue de Bordeaux 

36 

Spaniels (English Toy, Cavalier King Charles, Tibetan …) 

16 

English Bulldog 

37 

Tibetan Spaniel 

17 

English Toy Spaniel 

38 

Tosa dog (*) 

18 

French Bulldog 

39 

Rottweiler (*) 

19 

Fila Brazillero 

40 

Wolfdog (*) 

20 

Lhasa Apso 

41 

Các giống chó lai từ các giống (*) nêu trên 

21 

Greyhound 

  

  

 

No

Snub-nosed Cat 

Burmese 

Exotic 

Himalayan 

Persian