This page is only available in the current language.

You can find out how to earn points from Bamboo Club membership program here.

In order to claim missing points, please kindly send a copy of your actual or electronic ticket/boarding pass or receipt (when using services from non-airline partners of Bamboo Airways) to Bamboo Club at bambooclub@bambooairways.com, or bring them to the nearest Bamboo Airways office to update missing points to your account.

We regret to inform you that you cannot transfer Bamboo Club points to other frequent flyer programs of other airlines, even if they are a part of the Sky Team Alliance.

According to the program’s regulations, each member can only register for one Bamboo Club account.

Members are advised to quickly contact Bamboo Club (bambooclub@bambooairways.com)and provide your full name, email, phone number, Identity card/passport. We will inform you of your account number after the account owner verification process.

You can log into your Bamboo Club account at club.bambooairways.com/home or contact Bamboo Club (bambooclub@bambooairways.com) to change your profile information.

Kindly update your account as soon as possible to receive your membership card and be up to date with the latest information from the program.

You can start earning miles right after registration. A membership card will be sent to your address within 15 days after you have taken one eligible flight (Business / Plus )with Bamboo Airways. Please provide your Bamboo Club membership number when you make reservations and check-in at the airport.

You need to provide your email address to:

– Receive your Bamboo Club membership number, points notifications, confirmation or responding emails from us once you have successfully enrolled in the Bamboo Club program.

– Receive the latest promotions from Bamboo Club.

You can register to become a member at club.bambooairways.com.

You can also contact our ticket agencies, customer service hotline at 19001166 to register.

We regret to inform you that qualifying points are only for members flying Bamboo Airways.

Bamboo Club members can accumulate points from flights on Bamboo Airways within 12 months before registration by sending to email: bambooclub@bambooairways.com (boarding pass/ e-ticket and invoice attached to email).

Members can file claims for missing points within 12 months from the date of your Bamboo Airways flight by sending to email: bambooclub@bambooairways.com (boarding pass/ e-ticket and invoice attached to email).

If you lost your Bamboo Club membership card or did not receive it due to a change of address without notice, please kindly contact Bamboo Club for further instructions bambooclub@bambooairways.com.

Please update your profile if there is any change in your address.

Bamboo Airways regrets to inform you we cannot allow this. The accumulated points for each flight can only be credited in one frequent flyer account.

According to the Bamboo Club’s terms, earned points will be based on the booking class of the purchased ticket. In this case, your points will be calculated based on your economy class ticket.

Bamboo Club’s Tier Matching Program was retired on September 30th, 2019. We welcome you to sign up for a Bamboo Club membership in order to accrue points and receive a multitude of benefits for each of our Membership Tiers.