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Disabled passengers

Bamboo Airways cares for disabled passengers and will do everything to make your travel experience a happy one. Below are some guidelines to help make your trip easier. If you have any questions please contact us.

Passengers with visual or hearing impairment

Bamboo Airways accepts carriage of visual or hearing impaired passengers under the following conditions:

– Visual or hearing impaired passenger who is capable of traveling on his or her own, or be accompanied by a passenger above 18 years old.

– Bamboo Airways reserves the right to deny carriage of visual or hearing impaired passenger who travels with (an) infant(s).

– For safety reasons, a maximum of 05 passengers with visual or hearing impairment are allowed on board each flight.

Wheelchair Service

Service code  Features A maximum number of passengers per flight Requirement for accompanying passenger
Wheelchair for ramp – WCHR – Passenger is capable of ascending/descending steps, to/from the aircraft and to/from their seat on his or her own. 08 passengers x
Wheelchair for step – WCHS – Passenger is capable of traveling in the Cabin on his or her own. 02 passengers
Wheelchair for cabin – WCHC – Passenger who is completely immobile, who can move about only with
the help of a wheelchair or any other means and who requires assistance, at all times from arrival at the airport to seating in the airplane or, if necessary, in a special seat fitted to his/her specific needs, the process being inverted at arrival.
Bamboo Airways has not provided wheelchair for cabin yet (WCHC). If passenger does not request WCHC: apply to WCHS.

Bamboo Airways arranges staff and uses highlift cars, loading bridges, other specialized facilities, etc. to assist passenger to ascend/descend steps, to/from the aircraft and to/from their seat.

Mobility Aid Services should be booked at least 24 hours before schedule departure time.

A maximum number of passengers for wheelchair service are 8 ones per flight.

List of airports are equipped highlift cars:

yes yes yes yes yes yes yes yes yes yes
* Other airports are unavailable to serve

In case of unavailability of specialized facilities (highlift cars), Bamboo Airways ground handling staff and passenger‘s escort (if any) assist passenger to ascend/descend steps.

Passengers required to undergo thorough medical check-up before a flight

Passengers required to have their health assessed before a flight need to be pre-registered via our Hotline at 1900 1166, or at any of our Bamboo Airways agencies nationwide.

Passengers required to undergo a pre-flight medical check-up are those with at least one of the following health issues:

(a) Reduced, or absent, capacity to take care of oneself due to mental problems;

(b) Suffering from injuries, illnesses, or any other health problems that might greatly interfere with the well-being of other passengers on the flight;

(c) Pregnancy, in the forms of:

  1. Twins or multiples;
  2. Assisted by IVF;

iii. Negative developments in the health of parent and/or chilld

(d) Unhealthy infants, or infants born pre-mature;

(e) Suffering from health conditions that may worsen due to air travel, including but not limited to: lung illnesses, ear or sinus problems, freshly broken bones, after surgery, or severe allergy;

(f) Suffering from communicable diseases such as chicken pox, bird flu, tuberculosis, measles, or mumps, etc.\

Passengers mentioned above cases should be certified health from the following medical clinics:

In Viet Nam: General or specialized hospitals at central, provincial, district or equivalent levels; Private and international hospitals; international clinics.

In other countries: medical clinics with legal certification.

Health certificate should contain:

Health Certificate
Passenger information: Name, age, gender
• Doctor information: Name, address, Phone number, Work place
• Medical diagnostics on disease status / passenger health.
• Predictation on passenger disease path for the expected flight itinerary
• Does the passenger’s condition affect the others?
• Date of health certification
• Doctor signature.
• Health certification should not exceed 07 days upon actual departure date.

If passenger does not have health certification upon request, the airport representative may request on-site doctor at the airport to examine his or her health upon actual situation of the flight.

Passengers must sign a  Waiver of Responsibilities with the Airlines.

In the event that passenger is both subject to certification of health and wheelchair support, he / she must meet the transport acceptance of both cases.

Bamboo Airways will deny transporting passengers in the following cases:

• Predictation on the tendency of passenger’s illness leading to deterioration in the expected flight itinerary and / or passenger’s condition may affect the others.

Time of Request:

Passengers must complete required documents 14 days prior to the date of departure. Passengers requiring special assistance will be accepted on board under the following conditions:

• Reservation has been booked and confirmed in advance by Bamboo Airways.
• All required documents are complete, valid and authorized.
• Passengers have stable health condition and fit to travel by air.
• The carriage of passengers does not affect the safety of the aircraft, cabin crew and other passengers as well as their property.