Tarmac Delay Contingency Plan
The Bamboo Airways Tarmac Delay Contingency Plan (the “Plan”) applies to all of our scheduled and public charter flights that depart from or arrive at a U.S. airport. We have established this Plan to comply with the U.S. Department of Transportation “Enhanced Protection for Airline Passenger” regulations (14 CFR Part 259). A copy of the Plan can be found on our website at https://www.bambooairways.com/us-en/.
1. Aircraft will not remain on the tarmac at a US airport for more than four hours without providing passengers an opportunity to deplane (unless there is a security or safety issue).
2. Exceptions may be made if:
a. For departing flights, when the flight begins to return to a suitable disembarkation point no later than four hours after the main aircraft door is closed in order to deplane passengers. If the aircraft is in an area that is not under the carrier’s control, the aircraft has begun to return to a suitable disembarkation point when a request is made to the Federal Aviation Administration control tower, airport authority, or other relevant authority directing the aircraft’s operations. If the aircraft is in an area under the carrier’s control, the aircraft has begun to return to a suitable disembarkation point when the pilot begins maneuvering the aircraft to a suitable disembarkation point; or
b. The pilot-in-command determines that there is a safety-related or security-related reason that the aircraft cannot leave its position on the tarmac to deplane passengers, such as a weather event or an air traffic control or government directive; or
c. Air traffic control advises that returning to the gate, or allowing customers to deplane at a location other than the gate, would significantly disrupt airport operations.
3. Customers can be assured that Bamboo Airways:
a. will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service;
b. will provide operable lavatory facilities, maintain comfortable cabin temperatures, and ensure adequate medical attention if needed, while our aircraft remains on the tarmac.
c. will notify passengers on board its aircraft during a tarmac delay regarding the status of the delay when the tarmac delay exceeds 30 minutes;
d. will notify passengers on board the aircraft that passengers have the opportunity to deplane each time the opportunity to deplane exists at a suitable disembarkation point for all departing flights and diversions;
e. has sufficient resources to implement the plan; and
f. has coordinated with airport authorities, US Custom and Border Protection and US Transportation Security Administration personnel at each US airport the carrier serves, as well as its regular diversion US airports, to achieve disembarking passengers by 4 hours into a tarmac delay.