Update on 14/07/2022
For details, please contact our agents, ticket office or Call Center: 1900 1166 – Email: [email protected]
HomepageCompanyPress and newsPress releases Policy for the Covid-19 pandemic period in 2021
Update on 14/07/2022
Stop applying for requests from 00:00 on July 14, 2022 and return to apply the usual Refund policy according to each sales channel
Stop applying for requests from 10:30 on January 22, 2022II. POLICY FOR PASSENGERS UNDER LOCKDOWN, INSOLATED AND PROHIBITED AREAS FOR TRANSPORTATION IN THE COVID PERIOD
Stop applying for requests from 00:00 on July 14, 2022 and return to apply according to Decision 86/2019 – Policy on serving passengers in unusual cases.III. POLICY FOR CANCELLED, DELAY FLIGHTS IN THE COVID PERIOD
Stop applying for requests from 10:30 on January 22, 2022.IV. SUPPORT POLICY FOR PASSENGERS FLYING FROM THE PANDEMIC AREA AND THE ONES WORKING IN HEALTH AND MILITARY (NOT ELIGIBLE TO SUPPORT AT SECTION II)
Invalid from June 06, 2022.V. AMENDMENT FOR COVID PERIOD IN THE 2ND QUARTER OF 2021
For details, please contact our agents, ticket office or Call Center: 1900 1166 – Email: [email protected]
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