International routes
I. FARE RULES FOR INTERNATIONAL ROUTES:
Departing from Vietnam to Australia and Europe
For ticket issued/re-issued/name changed/refunded on/after July 19th, 2023
Bamboo EconomyBamboo PremiumBamboo Business
 |
|||
| Cabin baggage | 7 kg | 7 kg | 7 kg |
| Checked baggage (Adult/ Child) |
45 kg | 45 kg | 45 kg |
| Checked baggage (Infant) |
10 kg | 10 kg | 10 kg |
| Meal | Included | ||
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
100 USD/pax/ segment + difference (if any) |
50 USD/pax/ segment + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
200 USD/pax/ segment + difference (if any) | 140 USD/pax/ segment + difference (if any) | 50 USD/pax/ segment + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
100 USD/pax/ segment | 70 USD/pax/ segment | 50 USD/pax/ segment |
| Refund (At least 05h before original ticketed flight time) |
100 USD/pax/ segment | 70 USD/pax/ segment | 50 USD/pax/ segment |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
250 USD/pax/ segment | 140 USD/pax/ segment | 100 USD/pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
||
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
||
| Seat selection | Fee applied | Fee applied | Free |
| Business lounge | Fee applied | Fee applied | Fee applied |
| Priority check-in | Fee applied | Fee applied | Fee applied |
| Bamboo Club point factor | 0.25 | 0.50 | 1.00 |
|
Premium Smart | Premium Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
50 kg | 50 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
50 USD/ pax/ segment + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
50 USD/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
Free | |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
100 USD/ pax/ segment | 50 USD/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Free | Free |
| Business lounge | Free | Free |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.25 | 1.50 |
|
Business Smart | Business Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
65 kg | 65 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
50 USD/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
Free | |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
50 USD/ pax/ segment | Free |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Free | Free |
| Business lounge | Free | Free |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.75 | 2.00 |
Departing from Vietnam to North East of Asia
For ticket issued/re-issued/name changed/refunded on/after July 19th, 2023
Bamboo EconomyBamboo PremiumBamboo Business
|
||||
| Cabin baggage | 7 kg | 7 kg | 7 kg | 7 kg |
| Checked baggage (Adult/ Child) |
20 kg | 25 kg | 25 kg | 25 kg |
| Checked baggage (Infant) |
10 kg | 10 kg | 10 kg | 10 kg |
| Meal | Included | |||
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Unpermitted/ Except for route from Viet Nam to Korea 40USD | 40 USD/ pax/ segment + difference (if any) |
15 USD/ pax/ segment + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Unpermitted/ Except for route from Viet Nam to Korea 70USD | 70 USD/ pax/ segment + difference (if any) | 30 USD/ pax/ segment + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
Unpermitted | 50 USD/ pax/ segment | 20 USD/ pax/ segment | 20 USD/ pax/ segment |
| Refund (At least 05h before original ticketed flight time) |
Unpermitted/ Except for route from Viet Nam to Korea 50USD | 50 USD/ pax/ segment | 20 USD/ pax/ segment | 20 USD/ pax/ segment |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
Unpermitted/ Except for route from Viet Nam to Korea 80USD | 80 USD/ pax/ segment | 50 USD/ pax/ segment | 20 USD/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|||
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|||
| Seat selection | Fee applied | Fee applied | Fee applied | Free |
| Business lounge | Fee applied | Fee applied | Fee applied | Fee applied |
| Priority check-in | Fee applied | Fee applied | Fee applied | Fee applied |
| Bamboo Club point factor | Unpermitted | 0.25 | 0.50 | 1.00 |
|
Premium Smart | Premium Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
40 kg | 40 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
20 USD/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
20 USD/ pax/ segment | 20 USD/ pax/ segment |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
20 USD/ pax/ segment | |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Fee applied | Free |
| Business lounge | Fee applied | Fee applied |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.25 | 1.50 |
|
Business Smart | Business Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
50 kg | 50 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | |
| Name change (At least 05h before original ticketed flight time) |
20 USD/ pax/ segment + difference (if any) | Free |
| Refund (At least 05h before original ticketed flight time) |
20 USD/ pax/ segment + difference (if any) | Free |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
20 USD/ pax/ segment + difference (if any) | Free |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Free | Free |
| Business lounge | Free | Free |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.75 | 2.00 |
Departing from Vietnam to South East of Asia
For ticket issued/re-issued/name changed/refunded on/after July 19th, 2023
Bamboo EconomyBamboo PremiumBamboo Business
|
||||
| Cabin baggage | 7 kg | 7 kg | 7 kg | 7 kg |
| Checked baggage (Adult/ Child) |
Unpermitted | 30 kg | 30 kg | 30 kg |
| Checked baggage (Infant) |
Unpermitted | 10 kg | 10 kg | 10 kg |
| Meal | Included | |||
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Unpermitted | 30 USD/ pax/ segment + difference (if any) |
15 USD/ pax/ segment + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Unpermitted | 60 USD/ pax/ segment + difference (if any) | 30 USD/ pax/ segment + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
Unpermitted | 40 USD/ pax/ segment | 20 USD/ pax/ segment | 20 USD/ pax/ segment |
| Refund (At least 05h before original ticketed flight time) |
Unpermitted | 40 USD/ pax/ segment | 20 USD/ pax/ segment | 20 USD/ pax/ segment |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
Unpermitted | 70 USD/ pax/ segment | 50 USD/ pax/ segment | 20 USD/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|||
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|||
| Seat selection | Fee applied | Fee applied | Fee applied | Free |
| Business lounge | Fee applied | Fee applied | Fee applied | Fee applied |
| Priority check-in | Fee applied | Fee applied | Fee applied | Fee applied |
| Bamboo Club point factor | Unpermitted | 0.25 | 0.50 | 1.00 |
|
Premium Smart | Premium Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
30 kg | 30 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
20 USD/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
20 USD/ pax/ segment | 20 USD/ pax/ segment |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
20 USD/ pax/ segment | |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Fee applied | Free |
| Business lounge | Fee applied | Fee applied |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.25 | 1.50 |
|
Business Smart | Business Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
40 kg | 40 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | |
| Name change (At least 05h before original ticketed flight time) |
20 USD/ pax/ segment + difference (if any) | Free |
| Refund (At least 05h before original ticketed flight time) |
20 USD/ pax/ segment + difference (if any) | Free |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
20 USD/ pax/ segment + difference (if any) | Free |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Free | Free |
| Business lounge | Free | Free |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.75 | 2.00 |
Departing from Singapore/ Thailand to Viet Nam
For ticket issued/re-issued/name changed/refunded on/after July 19th, 2023
Bamboo EconomyBamboo PremiumBamboo Business
|
||||
| Cabin baggage | 7 kg | 7 kg | 7 kg | 7 kg |
| Checked baggage (Adult/ Child) |
Unpermitted | 20 kg | 20 kg | 20 kg |
| Checked baggage (Infant) |
Unpermitted | 10 kg | 10 kg | 10 kg |
| Meal | Included | |||
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Unpermitted | 35 SGD/900 THB/ pax/ segment + difference (if any) |
30 SGD/700 THB/ pax/ segment + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Unpermitted | 55 SGD/1,450 THB/ pax/ segment + difference (if any) | 50 SGD/1,250 THB/ pax/ segment + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
Unpermitted | 70 SGD/1,700 THB/ pax/ segment | 50 SGD/1,250 THB/ pax/ segment | 30 SGD/700 THB/ pax/ segment |
| Refund (At least 05h before original ticketed flight time) |
Unpermitted | 70 SGD/1,700 THB/ pax/ segment | 50 SGD/1,250 THB/ pax/ segment | 30 SGD/700 THB/ pax/ segment |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
Unpermitted | 125 SGD/2,700 THB/ pax/ segment | 70 SGD/1,700 THB/ pax/ segment | 30 SGD/700 THB/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|||
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|||
| Seat selection | Fee applied | Fee applied | Fee applied | Free |
| Business lounge | Fee applied | Fee applied | Fee applied | Fee applied |
| Priority check-in | Fee applied | Fee applied | Fee applied | Fee applied |
| Bamboo Club point factor | Unpermitted | 0.25 | 0.50 | 1.00 |
|
Premium Smart | Premium Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
30 kg | 30 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
30 SGD/700 THB/ pax/ segment | Free |
| Refund (At least 05h before original ticketed flight time) |
30 SGD/700 THB/ pax/ segment | Free |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
30 SGD/700 THB/ pax/ segment | |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Fee applied | Free |
| Business lounge | Fee applied | Fee applied |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.25 | 1.50 |
|
Business Smart | Business Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
40 kg | 40 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
30 SGD/700 THB/ pax/ segment | Free |
| Refund (At least 05h before original ticketed flight time) |
30 SGD/700 THB/ pax/ segment | Free |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
30 SGD/700 THB/ pax/ segment | |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Fee applied | Free |
| Business lounge | Fee applied | Fee applied |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.25 | 1.50 |
Departing from Europe (except for the United Kingdom) to Viet Nam
For ticket issued/re-issued/name changed/refunded on/after July 19th, 2023
Bamboo EconomyBamboo PremiumBamboo Business
|
|||
| Cabin baggage | 7 kg | 7 kg | 7 kg |
| Checked baggage (Adult/ Child) |
45 kg | 45 kg | 45 kg |
| Checked baggage (Infant) |
10 kg | 10 kg | 10 kg |
| Meal | Included | ||
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
150 EUR/ pax/ segment + difference (if any) |
100 EUR/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
200 EUR/ pax/ segment + difference (if any) |
150 EUR/ pax/ segment + difference (if any) |
50 EUR/ pax/ segment + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
200 EUR/ pax/ segment | 150 EUR/ pax/ segment | 50 EUR/ pax/ segment |
| Refund (At least 05h before original ticketed flight time) |
200 EUR/ pax/ segment | 150 EUR/ pax/ segment | 50 EUR/ pax/ segment |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
250 EUR/ pax/ segment | 200 EUR/ pax/ segment | 100 EUR/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
||
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
||
| Seat selection | Fee applied | Fee applied | Free |
| Business lounge | Fee applied | Fee applied | Fee applied |
| Priority check-in | Fee applied | Fee applied | Fee applied |
| Bamboo Club point factor | 0.25 | 0.50 | 1.00 |
|
Premium Smart | Premium Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
50 kg | 50 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
50 EUR/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
50 EUR/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
Free | |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
100 EUR/ pax/ segment | 80 EUR/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Free | Free |
| Business lounge | Free | Free |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.25 | 1.50 |
|
Business Smart | Business Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
65 kg | 65 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
50 EUR/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
Free | |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
80 EUR/ pax/ segment | Free |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Free | Free |
| Business lounge | Free | Free |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.75 | 2.00 |
Departing from the United Kingdom
For ticket issued/re-issued/name changed/refunded on/after July 19th, 2023
Bamboo EconomyBamboo PremiumBamboo Business
|
|||
| Cabin baggage | 7 kg | 7 kg | 7 kg |
| Checked baggage (Adult/ Child) |
45 kg | 45 kg | 45 kg |
| Checked baggage (Infant) |
10 kg | 10 kg | 10 kg |
| Meal | Included | ||
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
150 GBP/ pax/ segment + difference (if any) |
100 GBP/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
200 GBP/ pax/ segment + difference (if any) |
150 GBP/ pax/ segment + difference (if any) |
50 GBP/ pax/ segment + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
200 GBP/ pax/ segment | 150 GBP/ pax/ segment | 50 GBP/ pax/ segment |
| Refund (At least 05h before original ticketed flight time) |
200 GBP/ pax/ segment | 150 GBP/ pax/ segment | 50 GBP/ pax/ segment |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
250 GBP/ pax/ segment | 200 GBP/ pax/ segment | 100 GBP/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
||
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
||
| Seat selection | Fee applied | Fee applied | Free |
| Business lounge | Fee applied | Fee applied | Fee applied |
| Priority check-in | Fee applied | Fee applied | Fee applied |
| Bamboo Club point factor | 0.25 | 0.50 | 1.00 |
|
Premium Smart | Premium Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
50 kg | 50 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
50 GBP/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
50 GBP/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
Free | |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
100 GBP/ pax/ segment | 80 GBP/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Free | Free |
| Business lounge | Free | Free |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.25 | 1.50 |
|
Business Smart | Business Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
65 kg | 65 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
50 GBP/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
Free | |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
Trả phí 80 GBP/ người/ chặng | Free |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Free | Free |
| Business lounge | Free | Free |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.75 | 2.00 |
Departing from Australia
For ticket issued/re-issued/name changed/refunded on/after July 19th, 2023
Bamboo EconomyBamboo PremiumBamboo Business
|
|||
| Cabin baggage | 7 kg | 7 kg | 7 kg |
| Checked baggage (Adult/ Child) |
45 kg | 45 kg | 45 kg |
| Checked baggage (Infant) |
10 kg | 10 kg | 10 kg |
| Meal | Included | ||
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
100 AUD/ pax/ segment + difference (if any) |
50 AUD/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
200 AUD/ pax/ segment + difference (if any) |
140 AUD/ pax/ segment + difference (if any) |
50 AUD/ pax/ segment + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
100 AUD/ pax/ segment | 70 AUD/ pax/ segment | 50 AUD/ pax/ segment |
| Refund (At least 05h before original ticketed flight time) |
100 AUD/ pax/ segment | 70 AUD/ pax/ segment | 50 AUD/ pax/ segment |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
250 AUD/ pax/ segment | 140 AUD/ pax/ segment | 100 AUD/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
||
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
||
| Seat selection | Fee applied | Fee applied | Free |
| Business lounge | Fee applied | Fee applied | Fee applied |
| Priority check-in | Fee applied | Fee applied | Fee applied |
| Bamboo Club point factor | 0.25 | 0.50 | 1.00 |
|
Premium Smart | Premium Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
50 kg | 50 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
50 AUD/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
50 AUD/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
Free | |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
100 AUD/pax/ segment | 50 AUD/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Free | Free |
| Business lounge | Free | Free |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.25 | 1.50 |
|
Business Smart | Business Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
65 kg | 65 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
50 AUD/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
Free | |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
50 AUD/ pax/ segment | Free |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Free | Free |
| Business lounge | Free | Free |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.75 | 2.00 |
Departing from Taiwan
For ticket issued/re-issued/name changed/refunded on/after July 19th, 2023
Bamboo EconomyBamboo PremiumBamboo Business
|
||||
| Cabin baggage | 7 kg | 7 kg | 7 kg | 7 kg |
| Checked baggage (Adult/ Child) |
20 kg | 25 kg | 25 kg | 25 kg |
| Checked baggage (Infant) |
10 kg | 10 kg | 10 kg | 10 kg |
| Meal | Included | |||
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Unpermitted | A fee of TWD 600/ pax/ segment + difference (if any) | A fee of TWD 600/ pax/ segment + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Unpermitted | A fee of TWD 900/ pax/ segment + difference (if any) | A fee of TWD 900/ pax/ segment + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
Unpermitted | A fee of TWD 1000/ pax/ segment | A fee of TWD 800/ pax/ segment | A fee of TWD 800/ pax/ segment |
| Refund (At least 05h before original ticketed flight time) |
Unpermitted | A fee of TWD 1000/ pax/ segment | A fee of TWD 800/ pax/ segment | A fee of TWD 800/ pax/ segment |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
Unpermitted | Unpermitted | A fee of TWD 1000/ pax/ segment | A fee of TWD 1000/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|||
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|||
| Seat selection | Fee applied | Fee applied | Fee applied | Free |
| Business lounge | Fee applied | Fee applied | Fee applied | Fee applied |
| Priority check-in | Fee applied | Fee applied | Fee applied | Fee applied |
| Bamboo Club point factor | Unpermitted | 0.25 | 0.50 | 1.00 |
|
Premium Smart | Premium Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
40 kg | 40 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
A fee of TWD 800/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
A fee of TWD 800/ pax/ segment | |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
A fee of TWD 1000/ pax/ segment | |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Fee applied | Free |
| Business lounge | Fee applied | Fee applied |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.25 | 1.50 |
|
Business Smart | Business Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
50 kg | 50 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
A fee of TWD 800/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
A fee of TWD 800/ pax/ segment | Free |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
A fee of TWD 1000/ pax/ segment | Free |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Free | Free |
| Business lounge | Free | Free |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.75 | 2.00 |
Departing from Korea
For ticket issued/re-issued/name changed/refunded on/after July 19th, 2023
Bamboo EconomyBamboo PremiumBamboo Business
|
||||
| Cabin baggage | 7 kg | 7 kg | 7 kg | 7 kg |
| Checked baggage (Adult/ Child) |
20 kg | 25 kg | 25 kg | 25 kg |
| Checked baggage (Infant) |
10 kg | 10 kg | 10 kg | 10 kg |
| Meal | Included | |||
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
A fee of KRW 90,000/ pax/ segment + difference (if any) |
A fee of KRW 50,000/ pax/ segment + difference (if any) |
A fee of KRW 20,000/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
A fee of KRW 90,000/ pax/ segment + difference (if any) |
A fee of KRW 70,000/ pax/ segment + difference (if any) |
A fee of KRW 50,000/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
A fee of KRW 90,000/ pax/ segment | A fee of KRW 60,000/ pax/ segment | A fee of KRW 30,000/ pax/ segment | A fee of KRW 30,000/ pax/ segment |
| Refund (At least 05h before original ticketed flight time) |
A fee of KRW 90,000/ pax/ segment | A fee of KRW 60,000/ pax/ segment | A fee of KRW 30,000/ pax/ segment | A fee of KRW 30,000/ pax/ segment |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
A fee of KRW 90,000/ pax/ segment | A fee of KRW 80,000/ pax/ segment | A fee of KRW 60,000/ pax/ segment | A fee of KRW 30,000/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|||
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|||
| Seat selection | Fee applied | Fee applied | Fee applied | Free |
| Business lounge | Fee applied | Fee applied | Fee applied | Fee applied |
| Priority check-in | Fee applied | Fee applied | Fee applied | Fee applied |
| Bamboo Club point factor | Unpermitted | 0.25 | 0.50 | 1.00 |
|
Premium Smart | Premium Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
40 kg | 40 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) |
Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) |
Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
A fee of KRW 30,000/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
A fee of KRW 30,000/ pax/ segment | |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
A fee of KRW 30,000/ pax/ segment | |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Fee applied | Free |
| Business lounge | Fee applied | Fee applied |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.25 | 1.50 |
|
Business Smart | Business Flex |
| Cabin baggage | 2 x 7 kg | 2 x 7 kg |
| Checked baggage (Adult/ Child) |
50 kg | 50 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) |
Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
A fee of KRW 30,000/ pax/ segment | Free + difference (if any) |
| Refund (At least 05h before original ticketed flight time) |
A fee of KRW 30,000/ pax/ segment | Free + difference (if any) |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
A fee of KRW 30,000/ pax/ segment | Free + difference (if any) |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Free | Free |
| Business lounge | Free | Free |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.75 | 2.00 |
Departing from Japan
For ticket issued/re-issued/name changed/refunded on/after July 19th, 2023
Bamboo EconomyBamboo PremiumBamboo Business
|
||||
| Cabin baggage | 7 kg | 7 kg | 7 kg | 7 kg |
| Checked baggage (Adult/ Child) |
20 kg | 25 kg | 25 kg | 25 kg |
| Checked baggage (Infant) |
10 kg | 10 kg | 10 kg | 10 kg |
| Meal | Included | |||
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Unpermitted | A fee of JPY 8,000/ pax/ segment + difference (if any) |
A fee of JPY 5,000/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Unpermitted | A fee of JPY 15,000/ pax/ segment + difference (if any) |
A fee of JPY 10,000/ pax/ segment + difference (if any) |
Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
Unpermitted | A fee of JPY 15,000/ pax/ segment | A fee of JPY 10,000/ pax/ segment | A fee of JPY 8,000/ pax/ segment |
| Refund (At least 05h before original ticketed flight time) |
Unpermitted | A fee of JPY 15,000/ pax/ segment | A fee of JPY 10,000/ pax/ segment | A fee of JPY 8,000/ pax/ segment |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
Unpermitted | A fee of JPY 20,000/ pax/ segment | A fee of JPY 15,000/ pax/ segment | A fee of JPY 8,000/ pax/ segment |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|||
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|||
| Seat selection | Fee applied | Fee applied | Fee applied | Free |
| Business lounge | Fee applied | Fee applied | Fee applied | Fee applied |
| Priority check-in | Fee applied | Fee applied | Fee applied | Fee applied |
| Bamboo Club point factor | Unpermitted | 0.25 | 0.50 | 1.00 |
|
Premium Smart | Premium Flex |
| Cabin baggage | 14 kg | 14 kg |
| Checked baggage (Adult/ Child) |
40 kg | 40 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
A fee of JPY 8,000/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
A fee of JPY 8,000/ pax/ segment | |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
A fee of JPY 8,000/ pax/ segment | |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Fee applied | Free |
| Business lounge | Fee applied | Fee applied |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.25 | 1.50 |
|
Business Smart | Business Flex |
| Cabin baggage | 14 kg | 14 kg |
| Checked baggage (Adult/ Child) |
50 kg | 50 kg |
| Checked baggage (Infant) |
10 kg | 10 kg |
| Meal | Included | |
| Rebook/ Reroute (At least 05h before original ticketed flight time) |
Free + difference (if any) | Free + difference (if any) |
| Rebook/ Reroute (Within 05h prior to each ticketed flight and after each ticketed flight) |
Free + difference (if any) | Free + difference (if any) |
| Name change (At least 05h before original ticketed flight time) |
A fee of JPY 8,000/ pax/ segment | |
| Refund (At least 05h before original ticketed flight time) |
A fee of JPY 8,000/ pax/ segment | |
| Refund (Within 05h prior to each ticketed flight and after each ticketed flight) |
A fee of JPY 8,000/ pax/ segment | |
| Child (from 2 years to under 12 years of age) |
75% of adult base fare |
|
| Infant (under 2 years of age at the time of travel) |
10% of adult base fare |
|
| Seat selection | Fee applied | Free |
| Business lounge | Fee applied | Fee applied |
| Priority check-in | Free | Free |
| Bamboo Club point factor | 1.25 | 1.50 |
II. FEES AND CONDITIONS OF UPGRADE AT AIRPORT, LATE-COMING, GOSHOW
1. Upgrade at airport:
1.1. Fee table for upgrade at airport:
|
Upgrade from Economy to Business |
|
| Fee apply for international segments departing from Vietnam | Fee apply for international segments to Vietnam | |
| Japan | VND 13,000,000 | JPY 76,000 |
| Korea | VND 8,000,000 | KRW 450,000 |
| Taiwan | VND 7,000,000 | TWD 9,000 |
| UK | VND 23,000,000 | GBP 800 |
| Australia | VND 22,000,000 | AUD 1,450 |
| Germany | VND 23,000,000 | EUR 900 |
| Singapore | VND 5,000,000 | SGD 300 |
| Thailand | VND 4,000,000 | THB 6,000 |
1.2 Conditions/Requests:
- Upgrade fee is applicable for 1 adult or child (from 2-11 years old) per segment, free for accompanying infants (under 2 years old)
- Apply within 05 hours at the airport
- Services after upgrade: Standard services according to Business Class, except:
+ Fare rules (refund, rebook, reroute, name change): apply according to the original fare rules
+ Meal: Served according to service standards of the original fare class (serving meals according to Business class standards will depend on the provide capability
2. Late-coming:
Not applicable
3. Go-show:
Definition: passenger who has a ticket to depart in the future, wants to change their ticket to depart immediately within the time frame at the airport (03 hours for domestic flights, 05 hours for international flights). Goshow is only applicable at the airport.
Effective for tickets departing from June 1st, 2023
| Bamboo Economy | Bamboo Premium | Bamboo Business | |||||
| Economy Saver Max | Economy Saver | Economy Smart | Economy Flex | Premium Smart | Premium Flex | Business Smart | Business Flex |
| Not allowed | Allowed | Allowed | Free | Free | Free | Allowed | Free |
*) Note:
“Not allowed”: Goshow is not applicable
“Allow”: Go-show is applicable and rebook according to fare rules
“Free”: Go-show is free, not plus fare difference, new flight and previous flight must have the same itinerary.