Check-in at the airport
For your great travel with Bamboo Airways, please refer to the following procedures for your check-in at the airport.
Guide for your check-in at the airport
Step 1: At check-in counter
At the airport, please follow the electronic board displaying flight information at the terminal for your check-in counter. Upon arrival at the counter, ground service staff shall check your PNR/ ticket number and your travel documents. Check-in baggage will be placed on the conveyor belt for weighing and transport separately.
Step 2: Receive boarding pass
Upon completing check-in procedures, ground service staff shall pay back your documents and boarding pass stated boarding gate.
Step 3: At security area
Upon receiving boarding pass, please go to security area. Then, you shall be required to take-off your belongings such as watch, shoes, bag, belt… then put them into a tray and go through screening machine.
Step 4: At boarding gate
You should present at boarding gate around 30 to 40 minutes before departure time.
Upon waiting for boarding, passengers of Business cabin or having Voucher for enter Business lounge with service of First Lounge by Bamboo Airways located on 3rd floor, Terminal T1, Noi Bai international airport.
At least 15 minutes before departure time, if you are not at boarding gate, Bamboo Airways shall proceed your no-show as our regulations.
Step 5: Boarding
After boarding the plane, please choose your right seat number stated on the ticket. Don’t forget, put your suitcase, backpack or belongings in the overhead luggage compartment then close the door and sit down, fasten your seat belt, waiting for the plane to take off.
Note:
- Upon schedule change, opening and closing time of check-in counter shall be adjusted in line with new departure time.
- Bamboo Airways refuses carriage if you are at check-in counter after the time of closing it.
- Bamboo Airways shall not be responsible for travel documents and other legal procedures related to the your failure to be at boarding gate according to the time specified above.
Check-in timing at the airport
Timeline of opening, closing types of check-in
|
types |
Timeline of opening flight |
Time of closing a flight before scheduled departure time |
|
| Domestic flight | International flight | ||
| Kiosk check-in | Within 24 hours | – 60 minutes | – 60 minutes |
| Check-in via mobile device | Within 24 hours | – 60 minutes | – 60 minutes |
| Online check-in | Within 24 hours | – 60 minutes | – 60 minutes |
Time of opening, closing counter and closing boarding gate at the airport.
|
|
Time before scheduled departure time |
|
| Domestic flight | International flight | |
| Time of opening counter | 02 hours before scheduled departure time | 03 hours before scheduled departure time |
| Time of closing economy counter | – 40 minutes | – 50 minutes |
| Time of closing Business counter, passenger with First card of Bamboo Club | – 35 minutes | – 45 minutes |
| Time of closing flight | – 30 minutes | – 40 minutes |
| Time of accepting additional passengers | Within 10 minutes before closing flight | Within 10 minutes before closing flight |
| Time of closing boarding gate | – 15 minutes | – 15 minutes |