FAQ
In order to claim missing points, please kindly log in to your Bamboo Club account through this link https://bambooclub.bambooairways.com/ and click on Claim Points to proceed. You can also send a copy of your actual or electronic ticket/boarding pass or receipt (when using services from non-airline partners of Bamboo Airways) to Bamboo Club at [email protected], or bring them to the nearest Bamboo Airways office to update missing points to your account.
We regret to inform you that you cannot transfer Bamboo Club points to other frequent flyer programs of other airlines, even if they are a part of the Sky Team Alliance.
According to the program’s regulations, each member can only register for one Bamboo Club account.
Members are advised to quickly contact Bamboo Club ([email protected])and provide your full name, email, phone number, Identity card/passport. We will inform you of your account number after the account owner verification process.
You can log into your Bamboo Club account at https://bambooclub.bambooairways.com/ or contact Bamboo Club ([email protected]) to change your profile information.
Kindly update your account as soon as possible to receive your membership card and be up to date with the latest information from the program.
You can start earning miles right after registration.
As soon as you complete 01 Bamboo Business Flex/ Business Smart or Bamboo Premium Flex/ Premium Smart or Bamboo Economy Flex/ Economy Smart/ Economy Saver flight, you will be considered for Emerald.
Starting from Jul 1st, 2020, Bamboo Club will officially restart its card fulfilment procedure for members. This policy applies to members with Gold, Diamond and First tiers.
For Emerald, Bamboo Club will provide the membership card for those who would like to have one, with the fee rate of: 50.000 VND/card.
With the 4 tiers, if Member does not require a fulfilment or reissuance, he/she can alternate the card by a screenshot of his or her membership account with Bamboo Club to accrue the points for each flight with Bamboo Airways.
For more information on how to request a fulfilment or reissuance, please click HERE.
You need to provide your email address to:
– Receive your Bamboo Club membership number, points notifications, confirmation or responding emails from us once you have successfully enrolled in the Bamboo Club program.
– Receive the latest promotions from Bamboo Club.
You can register to become a member at https://bambooclub.bambooairways.com/.
You can also contact our ticket agencies, customer service hotline at 19001166 to register.
We regret to inform you that qualifying points are only for members flying Bamboo Airways.
Bamboo Club members can accumulate points from flights on Bamboo Airways within 12 months before registration by:
Log in to your Bamboo Club account through this link [https://bambooclub.bambooairways.com/] and click on Claim Points (at least 5 days after the flight date).
For your flights in the future with Bamboo Airways, you can claim your miles by either one of the three following methods:
Method 1: During the booking process, you can provide your membership number to our sales agent to record or you can directly enter it by yourself when booking the ticket online on Bamboo Airways website at the Membership Number field in Passenger details.
Method 2: Access your member account and book tickets for flights.
Method 3: Provide your numbership number at the check-in counter before any flights with Bamboo Airways.
Or sending to email: [email protected] (boarding pass/ e-ticket and invoice attached to email).
Members can file claims for missing points within 12 months from the date of your Bamboo Airways flight by:
Log in to your Bamboo Club account through this link [https://bambooclub.bambooairways.com/] and click on Claim Points.
Or sending to email: [email protected] (boarding pass/ e-ticket and invoice attached to email).
If you lost your Bamboo Club membership card or did not receive it due to a change of address without notice, please kindly contact Bamboo Club for further instructions [email protected].
Please update your profile if there is any change in your address.
An exclusive Privilege of tier-matching from other Airlines around the world to Bamboo Club’s that officially returns from today to March 31, 2021.
Please see details HERE.
Members are required to complete 30 qualifying Bamboo Business Flex/ Business Smart or Bamboo Premium Flex/ Premium Smart or Bamboo Economy Flex/ Economy Smart/ Economy Saver class flights or 45 Bamboo Economy Saver Max class flights, or 3000 qualifying points to acquire the First tier.
Bamboo Club is only able to tier-match the appropriate membership tier, not the reward or qualifying points.
Bamboo Club provides this tier-matching from another airline’s loyalty program service to allow our Members to experience the equivalent benefits at Bamboo Airways. Members cannot transfer the accrued points from other airlines to Bamboo Airways or vice versa. The qualifying flights and points will only be accumulated through qualifying flights with Bamboo Airways.
When Members have not completed any flights with Bamboo Airways but registered for tier-matching, Members will still be provided the membership card and entitled to the respective tier benefits (access to Business Check-in Desk, fee waiver on additional checked baggage, access to priority line at boarding gate, etc.)
In the case of not registering for tier-matching, Members are required to complete at least one Bamboo Business Flex/ Business Smart or Bamboo Premium Flex/ Premium Smart or Bamboo Economy Flex/ Economy Smart/ Economy Saver class flight for qualification and card distribution.