1. Infant (INF)
Bamboo Airways offers to carry infants who are at least fourteen (14) days old, but less than two (2) years old. Each infant must be accompanied by an adult above eighteen (18) years old. The accompanying adult must not accompany any other passenger who suffers from disability on the same flight. To ensure safety, we could only accept a limited number of infants based on the type of aircraft used for the flight.
Bamboo Airways checks strollers or prams for free at the ticket counter.
Bamboo Airways does not offer baby bassinet or baby cots on-board.
Bamboo Airways offers special meal plan for infants. If you wish to use this service, please place an order at least 24 hours prior to the departure time at Hotline 1900 1166 or our official ticket offices across Vietnam.
2. Child (CHD)
Bamboo Airways offers to carry children aged two (02) to twelve (12). Each child must be accompanied by a healthy adult above 18 years old. Each qualified adult could accompany one (01) infant and one (01) child under 6 years old, or two (02) children aged from two (02) to six (06) and unlimited number of children above six (06) years old.
Bamboo Airways also offers service to carry children of certain age without accompanying adult or also known as, Unaccompanied Minor Service. If you wish to use this service, please place an order at least 24 hours prior to the departure time at Hotline 1900 1166 or our official ticket offices across Vietnam.
3. Unaccompanied minor service
Bamboo Airways offers Unaccompanied Minor Service for children aged from six (06) to twelve (12) years old, and teenagers aged from twelve (12) to fourteen (14) travelling without an accompanying adult.
Bamboo Airways does not offer Unaccompanied Minor Service for infants and young children under six (06) years old.
|Age Range||Deadline for Placing an Order||Bamboo First||Bamboo Business||Bamboo Eco|
|Under 6 years old||Bamboo Airways does not offer Unaccompanied Minor Service|
|06 to 12 years old||24 hours||√||√||√|
|12 to 14 years old||24 hours||√||√||√|
|Above 14 years old||Bamboo Airways treats passengers above fourteen (14) years old as normal passengers. However, if you do wish to use the Unaccompanied Minor Service, Bamboo Airways will provide similar service as to those aged from twelve (12) to fourteen (14) years old.|
Notes for Parents or Legal Guardians:
Parents or Legal Guardians must contact any Bamboo Airways’ official ticket office, or authorized agency via email, or at Hotline 1900 1166 to register Unaccompanied Minor Service.
Parents or Legal Guardians must provide the following required information: full name, age, gender, journey, date of departure, full name of travelling child, parents or legal guardians’ contact, drop-off person, pick-up person and other related information (if any).
Parents and Legal Guardians must understand and prepare all required documents in accordance with rules and regulations stipulated by Bamboo Airways, any state authorities and airports involved in the journey.
• Prior to the Flight
Drop-off person must prepare his or her personal ID card, information of which must be identical to information provided to Bamboo Airways’ official ticket office, or authorized agency, or hotline 1900 1166.
Parents or Legal Guardians must prepare all required documents for the unaccompanied minor(s) in order to show at the check-in counter. The drop-off person must bring the unaccompanied minor(s) at least two (02) hours prior to the departure time.
Drop-off person must complete all check-in requirements for the unaccompanied minor(s), and must not leave the airport until the flight departs.
• After the flight
Pick-up person must be at the airport at least 30 minutes prior the estimated arrival time, and must carry his or her personal ID, information of which must be identical to information provided to Bamboo Airways’ official ticket office, or authorized agency, or hotline 1900 1166 to pick up the unaccompanied minor(s).