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If points have not been accrued to your Bamboo Club account after your flight, you can claim your points:

Bamboo Airways flights are valid within 12 months.   Save a copy of your ticket, e-ticket, original copy of boarding pass, etc. until points are credited to your account or receive updates via email The time of claiming is within at least 7 days after flying.
Points are accumulated according to equivalent  class of ticket and service Members kindly provide Bamboo Club representative with your membership number

* Note:

Required documents (when filing a claim at Bamboo Airways booking agency).

Members can send a soft copy of the following required documents to Bamboo Club Program at: bambooclub@bambooairways.com

• Boarding pass: Original or copy.

• Flight ticket: E-ticket number or reservation code. Or send a hard copy of your documents to the following address: Bamboo Club – 20th Floor Bamboo Airways Tower, 265 Cau Giay street, Dich Vong ward, Cau Giay district, Ha Noi, Viet Nam.