If points have not been accrued to your Bamboo Club account after your flight, you can claim your points:
|Bamboo Airways flights are valid within 12 months.||Save a copy of your ticket, e-ticket, original copy of boarding pass, etc. until points are credited to your account or receive updates via email||The time of claiming is within at least 7 days after flying.|
|Points are accumulated according to equivalent class of ticket and service||Members kindly provide Bamboo Club representative with your membership number|
Required documents (when filing a claim at Bamboo Airways booking agency).
Members can send a soft copy of the following required documents to Bamboo Club Program at: firstname.lastname@example.org
• Boarding pass: Original or copy.
• Flight ticket: E-ticket number or reservation code. Or send a hard copy of your documents to the following address: Bamboo Club – 3rd Floor, Building N01-T3, Xuan Tao ward, North Tu Liem district, Ha Noi, Viet Nam.